SKYWILD/FLYWAY Assistant Manager

Greensboro Science; Greensboro (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

ACCT training

ACCT conferences

Complimentary membership to Greensboro

Discounts with adventure partners

Leadership and technical skills growth

Job summary

Greensboro Science Center is seeking an Assistant Manager for SKYWILD and FLYWAY Zipline. You will oversee daily aerial adventure operations, supervise staff, ensure guest safety, and maintain equipment in compliance with ACCT standards.

The role requires strong leadership, clear communication, and the ability to make quick, safety-focused decisions in an outdoor setting. This is a full-time on-site position with opportunities for professional development and guest-focused service.

Qualifications

• Experience supervising teams in outdoor/adventure settings.
• Ability to enforce safety standards and ACCT-aligned procedures.
• Strong communication and guest-service orientation.
• Proven ability to train staff and coordinate daily operations.

Responsibilities

• Assist with daily operations of SKYWILD/FLYWAY, ensuring safety and guest experience.
• Supervise, train, and coordinate staff during shifts.
• Provide clear guidance and coaching to team members.
• Manage opening/closing procedures and report maintenance or safety concerns.

Skills

Leadership

Staff supervision

Safety leadership

Communication

Decision making

Job description

# **SKYWILD/FLYWAY - Assistant Manager**The Assistant Manager supports the daily operations, staff supervision, and guest experience for the SKYWILD and the FLYWAY Zipline at the Greensboro Science Center.Working under the direction of the SKYWILD/FLYWAY Manager, this position assists with operational leadership, safety oversight, and staff coordination to ensure a safe, engaging, and high-quality adventure experience for all guests.**Position Summary**The Assistant Manager oversees daily operations of the aerial adventure park and zipline, including staff supervision and training, guest safety, equipment management, and operational procedures. This role requires strong leadership, excellent communication, and the ability to make timely decisions in a dynamic outdoor environment.**Key Responsibilities****Operations & Safety*** Assist with the daily operation of SKYWILD and the FLYWAY Zipline in accordance with ACCT standards and local operating procedures.* Supervise guests on course and ensure all participants follow safety guidelines and ground school instructions.* Monitor and inspect equipment, harnesses, and course elements to ensure safe operation.* Respond appropriately to incidents or emergency situations and follow established protocols.* Perform routine operational checks and report maintenance needs or safety concerns to the Manager.**Staff Leadership*** Supervise, train, and support SKYWILD/FLYWAY staff during daily operations.* Delegate tasks and ensure staff are following procedures and safety standards.* Provide clear communication, coaching, and direction to team members.* Assist with opening and closing procedures for the course and operations office.**Guest Experience*** Deliver exceptional customer service and create a welcoming environment for all participants.* Provide clear instruction and guidance to guests on course navigation and proper equipment use.* Address and resolve guest concerns professionally and efficiently.## **Administrative & Operational Support*** Document operational issues, maintenance needs, and incident reports as required.* Maintain operational readiness of equipment and facilities.* Communicate operational needs and updates to the SKYWILD/FLYWAY Manager or designated leadership.**Qualifications*** Must be at least 18 years of age.* Ability to meet course safety requirements, including a maximum weight of 250 lbs.* Ability to work comfortably at heights up to 50 feet.* Ability to complete all course elements as part of operational training.* Strong leadership, teamwork, and communication skills.* Ability to make sound decisions quickly in a safety-focused environment.* Availability to work flexible hours including days, evenings, weekends, and holidays.**Physical & Work Environment Requirements*** Ability to work outdoors in varying weather conditions.* Ability to stand and remain active for extended periods.* Ability to climb, maneuver through aerial elements, and assist guests when needed.* Commitment to maintaining personal safety and the safety of guests and staff at all times.**Professional Development & Perks**Employees in this role have opportunities for professional growth within the adventure and attractions industry, including:* Training opportunities through the Association for Challenge Course Technology (ACCT)* Opportunities to attend ACCT industry conferences and professional development events* Complimentary membership to the Greensboro Science Center* Access to adventure industry partner discounts* Opportunities to develop leadership and technical skills within a nationally recognized adventure attraction