SkyOps Coordinator

SkyShare; Salt Lake City (UT); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health benefits

Medical insurance with partial company

Dental and vision options

Life Insurance

401(k) with company match

Paid vacation and sick leave

Travel perks

Job summary

SkyShare is seeking a Flight Coordinator to support private aircraft and clients. You will manage inbound requests, gather flight details, and input bookings into scheduling systems, ensuring accurate itineraries and seamless operations.

The ideal candidate brings 3+ years in customer-facing roles, strong communication, and detail orientation. Enjoy day/evening shifts, on-site at Salt Lake City, with comprehensive benefits and travel perks.

Qualifications

• High school diploma or equivalent.
• Experience in customer-facing roles, such as front-line retail, call center, customer service or sales.
• Excellent communication skills (verbal and written).
• Ability to work as part of a team and independently in a fast-paced environment.
• Proficient computer skills including Google Suite and Microsoft Office.

Responsibilities

• Take inbound flight requests via phone, email, or text and input flights into scheduling system.
• Send itineraries to clients and ensure details (catering, car rental, routing, passengers) are collected.
• Update bookings when changes/cancellations occur and notify stakeholders.
• Confirm ground transportation and catering as needed.
• Monitor status of planned flights from origin to destination (flight following).
• Develop rapport with customers, owners, and assistants to provide exceptional service.

Skills

Customer service

Hospitality experience

Communication skills

Teamwork

Attention to detail

Multitasking

Microsoft Office

Google Suite

Scheduling software

Education

High school diploma

Tools

Jet Insight

Job description

The Mission for this Position: SkyShare is seeking a Flight Coordinator for our private aircraft and the clients who own/charter them. This position will provide immense job satisfaction for the unique individual who thrives on challenges and wants to be part of a rapidly growing team of experts committed to delivering outstanding service and maintaining the highest standards of safety for our customers.About Us: SkyShare is one of the fastest-growing private aviation companies in the country. We have been named one of Utah’s 100 Fastest-Growing Companies and recognized on the Inc. 5000 list for five consecutive years.With operational bases in Ogden and Salt Lake City, Utah, we offer the West’s premier fractional aircraft ownership program, private aircraft charter, and managed aircraft services. We also operate FBO and fuel services at South Valley Regional Airport in Salt Lake City, and Gnoss Field Airport in Novato, California.Our premium fleet ranges from Pilatus PC-12 turboprops to long-range Gulfstream GV jets. Supported by 17 years of aviation expertise, we fly over 6,500 legs annually while maintaining our strong commitment to safety and five-star service.Right Person, Right Seat: The ideal candidate demonstrates a genuine passion for aviation and possesses excellent communication skills. We’re looking for someone with a strong work ethic, sharp attention to detail, and a willingness to embrace and learn the many facets of the aviation industry.You must possess SkyShare's core values:Fueled by Passion: Approaches work with energy, enthusiasm, and a commitment to excellence. Demonstrates a love for aviation and a drive to deliver exceptional results.Team Alignment: Works collaboratively across departments, aligning goals and actions with the broader team to ensure seamless operations.Deliver the Wow: Creates memorable and high-impact experiences for customers, colleagues, and partners by exceeding expectations.Solutions Focused: Approaches challenges with a proactive, problem-solving mindset to ensure efficiency and effectiveness.Job Responsibilities:Taking inbound flight requests from all clients via phone, email, or text. Ensures all booked flights are input into the scheduling system and sends itineraries for clients. Ensures focus and efficiency of scheduling.Ensures that all information for each flight, including catering, car rental, routing, passengers, etc, has been accurately collectedAs customers request changes or cancellations, ensure that all data is appropriately changed or canceled and communicated to the appropriate parties in a timely mannerConfirm ground transportation/Catering in positions prior to departure/arrival as neededMonitors the status of all planned flights and flights in progress from the point of origin to the final destination (flight following)Resolve service requests, questions, or complaints and escalate as needed. Following up with owners about service issues and escalating as necessaryDevelop a good rapport with customers, owners, and their assistants to ensure that exceptional customer service is provided at all timesIdentifies, anticipates, and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality, and maintenance issues. Advises appropriate personnel of potential/actual delays and conditions affecting the safety of flight.FBO selection and database upkeep, coordinate catering requirements and other passenger requirements with the FBOFacilitate open communication, team spirit, and team concepts with Company pilots, fellow coordinators, maintenance, and office personnelFollow safe, efficient, and regulatory-compliant practicesMaintaining an upbeat and professional appearance and attitudeQualifications:High school diploma or equivalentMinimum of 3 years of customer service or hospitality experienceExperience in customer-facing roles, such as:Front-line retailCall centerCustomer serviceSalesAbility to work as part of a team and independently, in a high-stress and fast-paced environment, and perform multiple tasks while paying close attention to detailHighly motivated and organized with excellent verbal and written communication skillsProficient computer skills, including Google Suite and Microsoft OfficeMust have an energetic, friendly & outgoing personalityDemonstrates excellent customer service skills with all customers, owners, co-workers, and managementAbility to maintain strict confidentiality in all cases involving clients, client aircraft operations, and when dealing with sensitive or security issuesWilling to work days, nights, weekends, and holidays with on-call shifts as wellAt least 18 years old with a valid driver’s licenseFamiliar with Jet Insight or similar aviation scheduling software, and the Aviation Industry is a plus, but not requiredPersonal/Character Requirements:Adaptability and Change Management: Exhibits a safety-first mindset and the ability to adapt quickly to changing environments and demands.Effective Communication: Demonstrates exceptional oral, written, and interpersonal skills, ensuring professionalism and clarity in all interactions.Responsiveness: Possesses excellent decision-making and problem-solving skills, consistently demonstrating high accountability in all actions.Salary, Schedule, and Perks:Salary: $55,000 annuallySchedule:Day Rotation: 4 on, 4 off - 7pm - 5amNight Rotation: 4 on, 4 off - 7am - 5pmHealth Benefits:Medical insurance with partial company contributionOptional dental and vision plansLife Insurance: Employer-paid for your peace of mindRetirement: 401(k) Plan with employer match optionsTime Off: Generous paid vacation and sick leave policiesTravel Perks: Enjoy free flights on unoccupied tripsLocation:This position is based in our Salt Lake City, UT, office.To learn more about SkyShare and explore our open positions, please visit our website at www.SkyShare.com.