SkillBridge Trainee - End User Services Technician

General Dynamics Corporation; Scranton (Lackawanna County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a SkillBridge Trainee for the End User Services Technician role. This unique opportunity allows military members to transition into civilian roles while gaining valuable experience in technical support. Trainees will work onsite, collaborating with experienced professionals to develop their skills in troubleshooting, user assistance, and problem resolution. Participants will engage in hands-on training, preparing them for a successful career in information technology. If you're an active-duty service member looking to enhance your skill set and gain industry experience, this program is tailored for you.

Qualifications

• Eligibility for DoD SkillBridge program with military service.
• Vocational training and technical skills required for support roles.

Responsibilities

• Provide technical support for internal users of computer applications and hardware.
• Troubleshoot and resolve basic computer and application issues.

Skills

Technical Support

Troubleshooting

Communication Skills

Documentation

Education

Vocational/Technical Training Degree

Job description

SkillBridge Trainee - End User Services Technician

Responsibilities for this Position

SkillBridge Trainee - End User Services Technician

Location: US-PA-Scranton
Job ID: 2025-33715
Type: Full Time
# of Openings: 1
Category: Information Technology

Overview

This is an onsite role located in Scranton, Pennsylvania.

The GDOTS DoD Skillbridge Internship program is open to all ranks, enlisted or officer, and participants are not eligible for compensation from the company, as they continue to receive military compensation and benefits as active-duty service members. A GDOTS DoD Skillbridge Internship is an opportunity for individuals to gain valuable civilian experience through specific industry training during their last 6 months of service, for up to 180 days. Participation in the GDOTS DoD Skillbridge Internship Program is voluntary, service member-initiated, and must be authorized by the individual's chain of command prior to the start of the internship. Successful completion of all necessary company agreements and documentation will also be required.

This program is available to both active-duty Military Members of all supporting branches and Military Spouses. You will job-shadow and learn from experienced leaders and other motivated individuals, helping you develop best-in-class skills on mission-critical work.

Responsibilities

Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, system status, and downtime procedures, typically located within a call center. Collaborates with network services, software systems engineering, and/or application development to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.

Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions.

Advises users on the methods, steps, and actions to resolve and avoid future issues, providing documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or reset passwords. Fulfills all service level standards for response time and quality.

Qualifications

DoD SkillBridge Eligibility:

• Has served at least 180 days on active duty
• Is within 12 months of separation or retirement
• Will receive an honorable discharge
• Has taken any service TAPS/TGPS
• Has attended or participated in an ethics brief within the last 12 months
• Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in the DoD SkillBridge Program prior to the start of the internship.
• Meets DoD SkillBridge Qualifications as per DODI 1322.29.

Candidates for this position should possess a Vocational/Technical Training Degree and/or an equivalent combination of education and experience.