SkillBridge Security & Operations Fellow

Navy Federal Credit Union; Pensacola (FL); On-site; USD 41,000 - 60,000; Full time

Job summary

Navy Federal Credit Union is seeking a Business Operations Specialist I to support the Security Systems Support team, driving operational readiness across branches, microsites, and campus locations. You will help manage access control, compliance with Global Security standards, and collaborate with multiple teams on daily operations and special projects.

You'll gain exposure to enterprise security initiatives, work with senior leaders and technology teams, and contribute to process improvements,

Qualifications

• Ability to follow and interpret instructions and procedures to accomplish assignments
• Working knowledge of word processing, spreadsheet, database, and presentation software
• Knowledge of credit union or retail banking operations (desired)
• Knowledge of Navy Federal Credit Union, its organization, operations, policies, procedures, products, and services (desired)
• Progressively responsible experience in operational support skills in a financial institution (desired)
• Demonstrated data gathering and organizational skills
• Good written, verbal, and interpersonal skills
• Education above high school level with course concentration in business or related field (desired)

Responsibilities

• Provides operational support that directly affects the business unit functions.
• Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices
• Identifies, researches, and documents operational correlations and may administer operational workflow and functions
• Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures
• Assists in the development of user requirements; may test new/enhanced systems and assist in training staff
• Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues
• Develops and applies a sound understanding of the business unit's functions and their relationship to those of other business units
• Serves as a backup to other staff members during peak business volume
• Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products.
• Researches, gathers, and synthesizes data; presents conclusions and recommendations to management
• Prepares summaries, reports, charts, graphs, instructions and manuals/reference materials for benchmarking purposes or for inclusion in required ad hoc reports
• Reviews studies, reports, and provides summaries to department leadership
• Supports projects and initiatives within the business unit and/or across the organization
• Participates in the planning, development, implementation, and maintenance of new and existing programs
• Researches audit findings, prepares response, and forwards to management
• Participates in the review of Navy Federal Instructions, policy/procedural documents, and study/survey responses
• Maintains knowledge of corporate business plans and operational/business requirements
• Works under general supervision and follows standard course of action, with limited discretion, to achieve results and/or improve efficiency
• May adapt or modify standard processes, procedures, etc.; offers suggestions and recommendations for operations, with limited impact
• Performs directed research; identifies and gathers data; prepares standard reports for analysis
• Participates in projects and typically receives guidance and instructions from management
• Performs other related duties as assigned.

Skills

Operational support skills

Project management

Stakeholder management

Data gathering

Organizational skills

Written and verbal communication

Knowledge of banking operations

Knowledge of Navy Federal policies

Education

Some college or higher in business or related field

Tools

Word processing

Spreadsheets

Database management

Presentation software

Job description

Navy Federal Credit Union is seeking a Business Operations Specialist I to support the Security Systems Support team, driving operational readiness across branches, microsites, and campus locations. You will help manage access control, compliance with Global Security standards, and collaborate with multiple teams on daily operations and special projects.

You'll gain exposure to enterprise security initiatives, work with senior leaders and technology teams, and contribute to process improvements,