SkillBridge Internship

Zohorecruit; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Remote work

Health benefits

Unlimited PTO

Job summary

Inkit Inc. is seeking a Senior Customer Solutions Manager for Defense to act as the strategic technical advisor, solutions architect, and customer advocate for DoD/IC clients. You will own the post-award relationship from onboarding to mission alignment and contract growth.

Work with Engineering, Product, and Sales to ensure defense customers maximize value from Inkit's File Intelligence Platform, surfacing requirements for the roadmap. This hybrid remote role supports US defense programs.

Qualifications

• 5+ years of experience in the U.S. defense or intelligence community, either as active duty / federal civilian or as a contractor supporting DoD/IC IT programs.
• Direct experience with DoD acquisition processes, ATO/RMF frameworks, and program lifecycle management.
• Strong technical fluency in software systems, data management, or enterprise IT.
• Excellent written and verbal communication skills, including briefing senior government leaders (O-6/GS-15 and above).
• Ability to obtain and maintain a U.S. government security clearance (Secret minimum; TS/SCI preferred or required depending on account).
• Bachelor's degree in a technical, business, or national security-related field, or equivalent experience.

Responsibilities

• Serve as the primary technical point of contact for a portfolio of DoW/IC customers throughout the contract lifecycle.
• Lead onboarding, integration, and deployment planning for new DoW accounts, coordinating across Inkit engineering and customer IT/security teams.
• Conduct regular operational reviews with government program offices and end users to assess adoption, performance, and mission alignment.
• Proactively identify risks, blockers, and expansion opportunities within accounts and develop action plans.
• Translate customer environments into actionable technical implementation plans with Engineering.
• Support pre-sales activities including demonstrations, PoC engagements, and proposal solutioning.

Skills

5+ years experience in defense/IC

Govt IT programs familiarity

Security clearance ability

Strong communication skills

Education

Bachelor's degree in technical/business/national security

Job description

DoD SkillBridge - Senior Customer Solutions Manager, Defense

Remote, United States | Posted on 07/16/2026

DoD SkillBridge Internship: Senior Customer Solutions Manager, Defense

Host Company: INKIT INC.

DoD SkillBridge Provider: Vets2PM

Location: Remote

Applicantsmust be active-duty U.S. Military Members who qualify for theDoD SkillBridge Program.

Why Inkit?

At Inkit, we’re on a mission to provide privacy and protection for the world’s data.

Every day, individuals and organizations waste time digging through endless files and folders. Inkit’s File Intelligence Platform solves that by using AI to transform how we interact with files, surface information, and protect sensitive data. We’re building a new standard for how the world understands and controls its data.

As Inkit's Senior Customer Solutions Manager for Defense, you will be the strategic technical advisor, solutions architect, and customer success advocate for our Defense and Intelligence community customers. You will own the post-award relationship end-to-end, from onboarding and integration through ongoing mission alignment and contract growth. You understand how government programs are structured, how technical decisions get made, and how to speak the language of both the mission operator and the IT program office.

This is a hybrid role that blends deep technical engagement with customer success and business development instincts. You will work closely with Inkit's Engineering, Product, and Sales teams to ensure defense customers get maximum value from the platform, and to surface new requirements that inform our roadmap.

Key Responsibilities

• Serve as the primary technical point of contact for a portfolio of DoW/IC customers throughout the entire contract lifecycle.
• Lead onboarding, integration, and deployment planning for new DoW accounts, coordinating across Inkit engineering and customer IT/security teams.
• Conduct regular operational reviews with government program offices and end users to assess adoption, performance, and mission alignment.
• Proactively identify risks, blockers, and expansion opportunities within your accounts and develop action plans to address them.

Technical Advisory & Solutions Architecture

• Understand customer environments, including network architecture, classification boundaries, and data handling requirements, and translate them into actionable technical implementation plans.
• Advise customers on best practices for deploying and configuring Inkit's File Intelligence Platform in secure cloud environments.
• Partner with Engineering to scope and document customer-specific technical requirements, integration patterns, and customization needs.
• Support pre-sales technical activities including demonstrations, proof-of-concept engagements, and proposal technical solutioning.

Relationship Management & Growth

• Build and maintain trusted relationships with contracting officers, program managers, system administrators, and end users across your account base.
• Identify expansion opportunities including additional use cases and new user populations.
• Represent the voice of the customer internally, synthesizing feedback into prioritized product and roadmap inputs for Engineering and Product teams.
• Coordinate with BD/Sales leadership on renewals, upsells, and new opportunity pursuit strategies.

Required Qualifications

• 5+ years of experience in the U.S. defense or intelligence community, either as active duty / federal civilian or as a contractor supporting DoD/IC IT programs.
• Direct experience working within or alongside government IT program offices, including familiarity with DoD acquisition processes, ATO/RMF frameworks, and program lifecycle management.
• Strong technical fluency in software systems, data management, or enterprise IT with the ability to engage credibly with both developers and government IT architects.
• Excellent written and verbal communication skills, including experience briefing senior government leaders (O-6/GS-15 and above).
• Ability to obtain and maintain a U.S. government security clearance (Secret minimum; TS/SCI preferred or required depending on account portfolio).
• Bachelor's degree in a technical, business, or national security-related field, or equivalent experience.

Preferred Qualifications

• Prior experience as a customer success manager, technical account manager, or solutions engineer supporting federal/defense software programs.
• Familiarity with document management, data governance, file intelligence, or cybersecurity software in a federal context.
• Experience supporting programs on government cloud environments (IL4/IL5/IL6 or equivalent).
• Experience in or supporting SOCOM, DIA, NSA, NGA, DISA, or major combatant commands is a strong plus.

Benefits and Perks

• Flexible work environment with options for remote work.
• Comprehensive health benefits, including Medical, Dental, and Vision insurance.
• Unlimited Paid Time Off (PTO) to support work-life balance.

Vets2PM Provides

• This internship may include certification training to upskill if the training is needed for the internship/role.
• Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings.
• PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course.
• Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'.

Other

Not all internships include certification training by Vets2PM, as many host companies include their own internship-focused training instead. If selected for an internship with Vets2PM please read your approval email, letter, and training plan to be sure you understand what is included in your internship.