Ski Technician- Rental Delivery- Sun Valley

Alterra Mountain Company; Sun Valley (ID); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Alterra Mountain Company Employee

Pass Unlimited access to Alterra-owned

Discounts on industry brands

Ski equipment discounts

401K benefit and match

Apex-MEC plan for seasonal employees

Job summary

Ski Butlers, a part of Alterra Mountain Company, is seeking Ski Technicians for delivery and on-mountain support in Sun Valley, Idaho. This winter seasonal role offers full- and part-time opportunities, with pay at $18/hour plus generous tips.

Expect weekend and holiday work; no previous experience is required as training and on-site guidance are provided to ensure exceptional guest service and safe equipment handling during deliveries and pickups at guests’ accommodations.

Qualifications

• No previous experience required.
• Weekend and holiday work required.

Responsibilities

• Completing the entire Cycle of Service for scheduled and reactive ski/snowboard rentals.
• Packing rental orders in advance of equipment delivery.
• Delivering rental equipment to guests’ accommodation and providing a highly personalized fitting experience.
• On-Mountain Support for guests requesting equipment changes.
• Picking Up equipment from guests’ accommodation at the end of their rental period.
• Equipment is brought back to the shop, sanitized, tuned, and re-stocked for their next use.
• Meet or exceed Brand Standards while focusing on our three Key Customer Requirements: KCR #1: On Time – Arriving within 5 minutes of the agreed upon time KCR #2: Communication – Setting clear expectations around the entire scope of service KCR #3: Equipment – Choosing the right equipment for each guest given their skills and current conditions at the resort
• Making/Answering customer phone calls with a positive and inviting tone of voice
• Maintaining a clean and organized workspace including delivery vehicles.
• Basic ski/snowboard tuning, waxing and general equipment maintenance
• Setting up the next shift and future team members for success

Job description

Seasonal (Seasonal) Job Title: Ski Technician – Rental Delivery –Sun Valley Location: Sun Valley, Idaho Terms: Winter Seasonal, full- and part-time roles available. Pay: $18/Hr. plus generous tips Requirements Expect weekend and holiday work. Daily operations broken into morning and evening shifts. No previous experience required!

About Us

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other. Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values. Service | Simple | Purposeful | Curious | Give Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make.

About the Role

Ski Technicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, completing on-mountain support service and picking up gear at the end of their rental period. We empower our technicians to build confident decision making, accountability and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun!

Perks and Benefits

• Free Alterra Mountain Company Employee Pass Unlimited access to all Alterra Mountain Company owned resorts, subject to blackout dates Ability to upgrade to Full or Base Ikon Pass at heavily discounted rate Transferrable shop employee ski pass.
• Discounted access to 500+ industry brands
• Generous discounts to Rossignol/Dynastar/Lange equipment
• 401K benefit and match for ALL staff members over 18 years old
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees.
• This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• Comprehensive Employee Assistance Programs, emotional wellbeing and work-life balance resources to keep you at your best.

Primary Responsibilities

• Completing the entire Cycle of Service for scheduled and reactive ski/snowboard rentals.
• Packing rental orders in advance of equipment delivery.
• Delivering rental equipment to guests’ accommodation and providing a highly personalized fitting experience.
• On-Mountain Support for guests requesting equipment changes.
• Picking Up equipment from guests’ accommodation at the end of their rental period.
• Equipment is brought back to the shop, sanitized, tuned, and re-stocked for their next use.
• Meet or exceed Brand Standards while focusing on our three Key Customer Requirements: KCR #1: On Time – Arriving within 5 minutes of the agreed upon time KCR #2: Communication – Setting clear expectations around the entire scope of service KCR #3: Equipment – Choosing the right equipment for each guest given their skills and current conditions at the resort
• Making/Answering customer phone calls with a positive and inviting tone of voice
• Maintaining a clean and organized workspace including delivery vehicles.
• Basic ski/snowboard tuning, waxing and general equipment maintenance
• Setting up the next shift and future team members for success

Our Values

• Service: Delivering legendary service
• Simple: Keep it simple
• Purposeful: Be purposeful in everything we do
• Curious: Be curious to continue learning and growing
• Give: Give back to our local communities

With service to over 40+ resorts throughout North America and Europe, we make it easy for you to pick the market you want to live and work.

Ski Butlers is a standalone business within Alterra Mountain Company's family of mountain destinations. Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

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