Ski Technician - Rental Delivery - Park City / Deer Valley

Ski Butlers; Park City (UT); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Employee Pass

Resort access

Ikon Pass discount

PCMR Epic Local Pass

Brand discounts

Equipment discounts

401K plan

Apex-MEC plan

Employee assistance

Résumé du poste

Ski Butlers is seeking a Ski Technician for Park City/Deer Valley to deliver and fit ski equipment for guests, with on-mountain support and end-of-rental gear prep. The role emphasizes exceptional service, teamwork, and flexibility for weekend and holiday shifts.

Base pay is $18/hour plus tips, with full-time winter seasonal opportunities. No prior experience required, and the team culture centers on service, collaboration, and fun in the mountains.

Qualifications

• Requires professionalism and attention to detail in every interaction.
• Teamwork and warm, personalized service are essential.
• No previous experience required; weekend/holiday work expected.

Responsabilités

• Complete the full Cycle of Service for rentals: packing orders and delivering equipment.
• Provide a highly personalized fitting experience to guests and deliver equipment to their accommodations.
• Offer on-mountain support for equipment changes.
• Collect equipment at end of rental, sanitize and restock for next use.
• Meet Brand Standards and KCRs: On Time, Clear Communication, proper equipment fit.
• Answer customer calls with a positive, inviting tone.
• Maintain a clean, organized workspace and delivery vehicles.
• Perform basic ski/snowboard tuning, waxing, and equipment maintenance.
• Prepare the next shift and teammates for success.

Connaissances

Professionalism

Attention to detail

Teamwork

Customer service

Communication

Description du poste

Seasonal (Seasonal)

Location: Park City / Deer Valley

Terms: WinterSeasonal, full-time roles available

Pay: $18/hour base wage, plus tips

Requirements

• This role requires professionalism, attention to detail, teamwork, and warm, personalized service in every interaction.
• Expect weekend and holiday work. Daily operations broken into morning and evening shifts. No previous experience required!

About Us

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values.

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

About The Role

Ski Technicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, completing on-mountain support service and picking up gear at the end of their rental period. We empower our technicians to build confident decision making, accountability and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun!

Perks And Benefits

• Free Alterra Mountain Company Employee Pass
• Unlimited access to all Alterra Mountain Company owned resorts, subject to blackout dates
• Ability to upgrade to Full or Base Ikon Pass at heavily discounted rate
• PCMR Epic Local Pass
• Discounted access to 500+ industry brands
• Generous discounts to Rossignol/Dynastar/Lange equipment
• 401K benefit and match for ALL staff members over 18 years old
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• Comprehensive Employee Assistance Programs, emotional wellbeing and work-life balance resources to keep you at your best.

Primary Responsibilities

• Completing the entire Cycle of Service for scheduled and reactive ski/snowboard rentals:
• Packing rental orders in advance of equipment delivery.
• Delivering rental equipment to guests' accommodation and providing a highly personalized fitting experience.
• On-Mountain Support for guests requesting equipment changes.
• Picking Up equipment from guests' accommodation at the end of their rental period. Equipment is brought back to the shop, sanitized, tuned, and re-stocked for their next use.
• Meet or exceed Brand Standards while focusing on our three Key Customer Requirements:
• KCR #1: On Time - Arriving within 5 minutes of the agreed upon time
• KCR #2: Communication - Setting clear expectations around the entire scope of service
• KCR #3: Equipment - Choosing the right equipment for each guest given their skills and current conditions at the resort
• Making/Answering customer phone calls with a positive and inviting tone of voice
• Maintaining a clean and organized workspace including delivery vehicles.
• Basic ski/snowboard tuning, waxing and general equipment maintenance
• Setting up the next shift and future team members for success

Ski Butlers is a standalone business within Alterra Mountain Company's family of mountain destinations.

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.