Ski & Snowboard Rentals Operations Manager

Beech Mountain Resort - 9730; Beech Mountain (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Beech Mountain Resort is seeking a Rental Department Manager to oversee ski and snowboard rentals, inventory, and staffing in a fast-paced mountain environment. The role focuses on profitability, equipment upkeep, and exceptional guest service.

Ideal candidates will have rental operations experience, strong communication skills, and the ability to coordinate with multiple resort departments to meet guest needs year-round.

Qualifications

• Experience in ski and snowboard equipment rentals.
• Knowledge of the resort industry and a passion for outdoor recreation.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving skills.
• Proficiency with point-of-sale software.
• Customer service experience.
• Experience with rental equipment maintenance and upkeep.
• Equipment certifications (Rossignol Skis, Burton Snowboards) are a plus.

Responsibilities

• Manage ski and snowboard rental operations.
• Oversee preseason and postseason inventory testing and maintenance.
• Maintain cleanliness and organization of the rental facilities.
• Establish and maintain equipment inventory and handle damages.
• Assist in recruiting, scheduling, and managing employee paperwork and payroll.
• Conduct employee assessments and administer company guidelines.
• Maintain rental equipment and records, ensuring profitability for rental operations.
• Communicate effectively with customers in a high-volume environment.
• Collaborate with other resort departments to plan and implement group and individual customer needs.

Skills

Ski Rentals

Snowboard Rentals

Resort Knowledge

Communication

Organization

POS Software

Customer Service

Equipment Maintenance

Certifications

Tools

POS Software

Job description

Beech Mountain Resort is seeking a Rental Department Manager to oversee ski and snowboard rentals, inventory, and staffing in a fast-paced mountain environment. The role focuses on profitability, equipment upkeep, and exceptional guest service.

Ideal candidates will have rental operations experience, strong communication skills, and the ability to coordinate with multiple resort departments to meet guest needs year-round.