Ski & Ride School Supervisor — Lead & Elevate Guest Service

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Free season pass

Free dependents skiing

Free skiing at Alterra Resorts

Lesson discounts

Equipment rental discount

Friends and Family vouchers

Retail & food discounts

401k with match

Background check condition

Job summary

Mammoth Mountain in Mammoth Lakes, CA, seeks a Seasonal Ski & Ride School Supervisor to manage daily operations, coordinate instructors and support staff, and deliver exceptional guest service.

The role emphasizes coaching, performance feedback, and staff development, with a focus on maintaining standards per Employee Manual and Instructor Resource Manual. PSIA/AASI certification and supervisory experience are preferred.

Qualifications

• PSIA/AASI Level 2 or above certification preferred with strong teaching and people skills.
• 3+ years working in snow sports school, preferably with supervisory experience.
• Ability to positively influence and support others.
• High emotional intelligence.
• Superior communication skills.
• Strong understanding of Ski & Ride School operations and guest experience trail.

Responsibilities

• Manages the day-to-day operations of the Ski & Ride school. Providing exceptional guest service through the efficient organization of instructors and support staff.
• Resolves guest and employee issues as needed.
• Responsible for coaching, measurement and recognition of employee performance - including seasonal performance reviews.
• Ensures all staff are meeting expectations presented in our Employee Manual and Instructor Resource Manual.
• Mentors and assists in the development and training of future Ski & Snowboard School leaders.

Skills

PSIA/AASI Level 2 certification

Supervisory experience

Guest service

Emotional intelligence

Communication skills

Snow sports instruction

Education

PSIA/AASI Level 2 certification

Job description

Mammoth Mountain in Mammoth Lakes, CA, seeks a Seasonal Ski & Ride School Supervisor to manage daily operations, coordinate instructors and support staff, and deliver exceptional guest service.

The role emphasizes coaching, performance feedback, and staff development, with a focus on maintaining standards per Employee Manual and Instructor Resource Manual. PSIA/AASI certification and supervisory experience are preferred.