Programs Supervisor

Arapahoe Basin Ski Area; Dillon (CO); On-site; USD 31,000 - 42,000; Full time

Job summary

Arapahoe Basin Ski Area is seeking a Programs Supervisor for the Ski and Ride School (SRS). You will guide program quality, staff scheduling for Kids Club Arapahoe, SES, Blackpackers, and other groups, and collaborate with SRS Management to staff daily operations.

The role requires supervising 30+ staff, ensuring safety, coaching instructors, and developing new programs while maintaining exceptional guest experiences. Position starts November 1, 2026 and is based on-site in Colorado.

Qualifications

• Three years Ski and Ride School instruction.
• Previous supervisory experience.
• Excellent communication, interpersonal and guest service skills.
• Available on weekends and holidays.
• Background check clearance.

Responsibilities

• Manage and supervise the operations for SRS Specialty programs.
• Schedule and supervise 30+ staff for the full range of programs.
• Oversee 3+ indoor staff and 25+ pros during daily operations.
• Ensure guest/parent satisfaction and address concerns promptly.
• Develop and drive business opportunities to enhance the guest experience.

Skills

Scheduling

Supervisory

Guest service

Communication

Problem-solving

Leadership

Microsoft Office

Multi-tasking

Education

Highschool Diploma

PSIA-AASI Level 2 Certification

CS1 preferred

Tools

RTP

Flaik

Microsoft Office Suite

Job description

POSITION SUMMARY:

The Ski and Ride School (SRS) Programs Supervisor guides programs to ensure a quality guest experience. This role, in conjunction with SRS Management, delivers revenue contributions and provides a fulfilling experience for both guests and staff.

The Programs Supervisor will take responsibility for the range of programs offered throughout the season. This includes, but is not limited to, Kids Club Arapahoe, S.E.S., Blackpackers, and other large groups.

The Programs Supervisor will work with the SRS Supervisor to adequately staff for both daily operations and program needs. On days that programs are not running, this individual can expect to either be included in daily assignments, or if the SRS Supervisor is off, they may be asked to run daily operations.

The expected start date for this position is November 1, 2026.

Join our team and help create life-altering experiences for our guests and employees!

WAGE:

The base hourly pay range below represents the low and high end of Arapahoe Basin’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors, including but not limited to experience, education, training, location, merit system, quantity or quality of production, and responsibilities. The range listed is just one component of Arapahoe Basin’s total compensation package for employees. Other rewards may include many region-specific benefits.

Hourly pay range: $22.75 – $30.75/hour

ESSENTIAL DUTIES:

• Manage and supervise the operations for SRS Specialty programs
• Scheduling and supervision of 30+ staff for the full range of programs and specialty group offerings (Kids Club, SES, Blackpackers, etc.)
• Schedule and supervise 3 + indoor staff
• Daily supervision of 25+ pros, which includes prepping the Kids Center, printing tickets, running line up, distributing classes, etc.
• Enforce and support company and department policies and procedures
• Coach, support, and evaluate pros
• Act as the main point of contact for all specialty programs offered by the SRS
• Work with SRS management to adequately staff for various programs
• Facilitate current SRS programs and help to develop future programs
• Communicate with guests, parents, and partners to ensure a positive experience
• Ensure all guest/parent concerns and complaints are handled in a manner that solves concerns with a timely and mutually satisfactory outcome.
• Independently develop and drive business opportunities to enhance the guest experience
• Provide training and guidance to reduce customer and instructor accidents or incidents.
• Knowledge of accident/incident procedures and documentation.
• Assess facilities, procedures, and environmental factors to reducing incidents.
• Instructor observation and appraisals
• Record instructor discussions which may include corrective actions
• Follow all department sustainability guidelines as expected
• Other duties as assigned.

REQUIRED QUALIFICATIONS:

• Three years Ski and Ride School instruction
• Previous supervisory experience
• Organizational leadership experience preferred
• Working knowledge of Microsoft Office Suite
• Ability to effectively and efficiently use scheduling and inventory software (RTP, Flaik)
• Excellent communication, interpersonal, guest service, and problem-solving skills
• Self-motivated and ability to self-direct while performing multiple tasks
• Must be available on weekends and holidays
• Must provide own ski or snowboard equipment and other necessary gear to work outside in a high-alpine, snowy, and cold environment
• This position requires successful completion of a background check

EDUCATION REQUIREMENTS

• Highschool Diploma or equivalent
• Current with PSIA-AASI, Level 2 Certification and CS1 preferred

PHYSICAL REQUIREMENTS:

• Use full range of body motion: bend, twist, kneel, push, pull and lift up to 50lbs
• Stand and walk for 8 hours on potentially snowy and icy surfaces
• Ability to be in ski gear and potentially skiing for 3 hours
• Withstand high altitude conditions at all times

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

WORKING CONDITIONS:

You will consistently be working outside in a high-altitude environment which may include extreme cold and wet/humid conditions. Most work is performed in a highly trafficked and loud area in view of guests. Face to face, phone and email guest interaction is continuous in this role. Occasionally working in an indoor environment.

Position type:

Full Time