Ski Resort Front Desk Pro - Seasonal Guest Services

Alterra Mountain Company; Olympic Valley (CA); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Free skiing + riding privileges to 17+

Healthcare options for Seasonal & Year

Discounts on outdoor gear

401(k) plan with match

Free lift tickets, 50% off

Food & Beverage discounts 25%-50%

Retail discounts 40%

Employee Assistance Program (EAP)

Résumé du poste

Alterra Mountain Company’s Palisades Tahoe location is seeking a Front Desk Clerk to welcome guests and assist with lodging reservations. You will check in/out guests, respond to emails, and coordinate with staff to ensure guest satisfaction. This seasonal role requires strong guest service, computer literacy, and teamwork.

High school diploma or GED is required; college degree preferred. The position offers base hourly pay with seasonal benefits, including ski privileges, healthcare options,

Qualifications

• High School Diploma or GED is required.
• One year experience in a guest service position.
• Preferred College degree.
• Experience working at a hotel/resort Front Desk.

Responsabilités

• Greet each guest who enters the Lodging Reception Center, answer phone calls, answer all questions with accurate responses.
• Book reservations, respond to emails and electronic reservations, check in new guests, check out guests, and provide any necessary services to ensure a customer’s satisfaction.
• Review lodging transactions daily to ensure that accurate and timely revenues and expenses are recorded.
• Responsible for setting up all aspects of the Front Desk for Night Auditors.
• Pass along all important issues to other front desk employees during shift changes.
• Aid guests with questions that involve calling businesses, i.e. taxi, theater, airlines, car rentals.
• Use computer system to perform all check-in and check-out functions.
• Participates in the sales culture of the front desk by booking walk-ins, upselling reservations, and taking advantage of any promotional products offered at the front desk.
• Accountable for monies received at Front Desk and responsible for turning in all monies to accounting.
• Use computer systems to prepare and send backup to credit card company.
• Run all necessary reports and programs to ensure a successful end of day.
• Maintain a guest friendly atmosphere with music and a neat work environment.
• Utilize checklists to ensure that all job functions are completed.
• Follow procedures and coordinates efforts with Security during any emergency (Power outage, fire, etc.)
• Maintain a neat and professional appearance; must wear proper uniform while on duty.
• Assist new employees in learning job functions.

Connaissances

Computer skills

Communication skills

Customer service

Team player

Formation

High School Diploma or GED

College degree (preferred)

Outils

Microsoft Word

Microsoft Excel

Microsoft Office

Description du poste

Alterra Mountain Company’s Palisades Tahoe location is seeking a Front Desk Clerk to welcome guests and assist with lodging reservations. You will check in/out guests, respond to emails, and coordinate with staff to ensure guest satisfaction. This seasonal role requires strong guest service, computer literacy, and teamwork.

High school diploma or GED is required; college degree preferred. The position offers base hourly pay with seasonal benefits, including ski privileges, healthcare options,