Ski Rental Shop Specialist

Alterra Mountain Company; Olympic Valley (CA); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Free skiing privileges

Healthcare options

Discounts on outdoor gear

401(k) plan with company match

Free and discounted lift tickets

Discount at Palisades Tahoe stores

Job summary

Palisades Tahoe is looking for a Seasonal Retail Rental Associate to outfit guests with rental gear and explain safety features. You’ll greet guests, assess needs, fit boots, and advise on ski/snowboard sizing in a fast-paced alpine setting.

Responsibilities include operating the POS system, completing rental contracts, maintaining equipment, and ensuring guest satisfaction. A High School diploma and 1–3 months of customer service experience are preferred; on-site work only.

Qualifications

• High School Diploma or GED.
• 1–3 months of customer service experience (preferred).
• Familiarity with ski/snowboard equipment.
• Basic knowledge of hand tools.
• Able to stand/walk for long periods and lift up to 50 lbs.

Responsibilities

• Provide exceptional customer service to all customers and employees.
• Greet and assist guests promptly upon entering the store.
• Demonstrate product knowledge for retail items and rental fleet.
• Assess guest needs through effective questioning and recommend appropriate equipment.
• Size guests for boots and ensure proper fit.
• Advise on ski, pole, or snowboard sizing based on guest's ability and physical attributes.
• Maintain binding certification and adjust bindings according to manufacturers' guidelines.
• Ensure accurate completion of rental contracts.
• Educate guests on the operation and safety features of rental equipment.
• Operate the RTP POS system proficiently.
• Inspect returned equipment for damage and proper condition.
• Ensure guest satisfaction and express gratitude upon departure.
• Maintain shop cleanliness and organize equipment storage.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

POS system

Ski tuning tools

Job description

Palisades Tahoe is looking for a Seasonal Retail Rental Associate to outfit guests with rental gear and explain safety features. You’ll greet guests, assess needs, fit boots, and advise on ski/snowboard sizing in a fast-paced alpine setting.

Responsibilities include operating the POS system, completing rental contracts, maintaining equipment, and ensuring guest satisfaction. A High School diploma and 1–3 months of customer service experience are preferred; on-site work only.