Rental Technician - Palisades & Alpine

Alterra Mountain Company; Olympic Valley (CA); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Free skiing privileges

Healthcare options

Discounts on outdoor gear

401(k) plan with company match

Free and discounted lift tickets

Discount at Palisades Tahoe stores

Job summary

Palisades Tahoe is looking for a Seasonal Retail Rental Associate to outfit guests with rental gear and explain safety features. You’ll greet guests, assess needs, fit boots, and advise on ski/snowboard sizing in a fast-paced alpine setting.

Responsibilities include operating the POS system, completing rental contracts, maintaining equipment, and ensuring guest satisfaction. A High School diploma and 1–3 months of customer service experience are preferred; on-site work only.

Qualifications

• High School Diploma or GED.
• 1–3 months of customer service experience (preferred).
• Familiarity with ski/snowboard equipment.
• Basic knowledge of hand tools.
• Able to stand/walk for long periods and lift up to 50 lbs.

Responsibilities

• Provide exceptional customer service to all customers and employees.
• Greet and assist guests promptly upon entering the store.
• Demonstrate product knowledge for retail items and rental fleet.
• Assess guest needs through effective questioning and recommend appropriate equipment.
• Size guests for boots and ensure proper fit.
• Advise on ski, pole, or snowboard sizing based on guest's ability and physical attributes.
• Maintain binding certification and adjust bindings according to manufacturers' guidelines.
• Ensure accurate completion of rental contracts.
• Educate guests on the operation and safety features of rental equipment.
• Operate the RTP POS system proficiently.
• Inspect returned equipment for damage and proper condition.
• Ensure guest satisfaction and express gratitude upon departure.
• Maintain shop cleanliness and organize equipment storage.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

POS system

Ski tuning tools

Job description

Seasonal

Palisades Tahoe

We share the spirit of these legendary mountains with the world.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Applicants must be at least 18 years of age.

Please note these positions are located at Palisades Tahoe and are not remote.

Job Summary

Responsible for outfitting all guests with rental equipment suitable for their needs and explaining safety features.

Hourly

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $20.00 - $25.92 per hour

A Great Job and Benefits to Match

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

Essential Responsibilities

• Provide exceptional customer service to all customers and employees.
• Greet and assist guests promptly upon entering the store.
• Demonstrate product knowledge for retail items and rental fleet.
• Assess guest needs through effective questioning and recommend appropriate equipment.
• Size guests for boots and ensure proper fit.
• Advise on ski, pole, or snowboard sizing based on guest's ability and physical attributes.
• Maintain binding certification and adjust bindings according to manufacturers' guidelines.
• Ensure accurate completion of rental contracts.
• Educate guests on the operation and safety features of rental equipment.
• Operate the RTP POS system proficiently.
• Inspect returned equipment for damage and proper condition.
• Ensure guest satisfaction and express gratitude upon departure.
• Maintain shop cleanliness and organize equipment storage.

Competencies and Requirements

• Effective communication skills (verbal and written).
• Strong customer service and safety awareness.
• Ability to follow instructions accurately.
• Neat and compliant with grooming standards.
• Punctual and reliable team player.
• Comfortable in a fast-paced environment with attention to detail and courtesy.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 90% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 50lbs. Must capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions

Indoor/Outdoor: While performing the duties of this job, the employee will occasionally be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: POS system, skis, boots, bindings, ski tuning equipment, hand tools

Education and Experience

Required:

• High School Diploma or GED.

Preferred:

• 1-3 months of customer service experience, or equivalent combination of education and experience.
• Basic knowledge of hand tools
• Familiarity with ski/snowboard equipment and POS systems a plus.

A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.