H5020 RUIDOSO SKI SHOP SUPERVISOR

Inn of the Mountain Gods; Alto (NM); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

The Inn of the Mountain Gods is seeking a Supervisor to support the Manager in the daily operation of the Ski Rental Shop. The role includes training Rental Technicians, equipment fitting, cashiering, and ensuring smooth guest service operations.

Responsibilities include leading by example, supervising rental staff, managing inventory, handling POS transactions, and coordinating with other departments to ensure safety, cleanliness, and guest satisfaction across hotel and resort services.

Formación

• High school diploma or GED; willing to train.
• Good oral and written communication skills; strong people skills.
• Ability to work all shifts including weekends and holidays.
• Proven dependability; pre-employment drug screening and background check.
• Mescalero Apache Tribal preference; bicultural experience preferred.

Responsabilidades

• Assist daily opening and closing of Ski Rental Shop.
• Train new Rental Technicians on equipment fitting, safety and guest service.
• Monitor inventory levels and coordinate restocking with Manager.
• Operate POS and handle cash, credit cards, and resort charges.
• Maintain accurate records of rentals, returns and repairs.

Conocimientos

Customer service

Staff training

Equipment fitting

Cash handling

POS operation

Team leadership

Communication

Educación

High school diploma or GED

Herramientas

POS systems

Descripción del empleo

The Supervisor will assist the Manager in the daily operation of the Ski Rental Shop. The Supervisor will assist with training of all Rental Technicians, fitting of equipment, cashiering duties, and ensuring smooth guest service operations.

Key Responsibilities and Performance/Behaviors

• Ability
• Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understands how to take ownership of problems and solve them when solutions may not be available.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.
• Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
• Performance
• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.
• Behavior
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats other with respect in all situations.
• Service
• Serves others.
• Identifies and can communicate needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.
• Professionalism
• Meets IMGR&C Appearance standards.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.
• Meets IMG&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.
• Required to work all Marketing Special Events and Concerts.
• Communication
• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Team Work
• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team and departmental meetings.
• Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:
• Help with the daily opening and closing of the shop.
• Ensure the shop is clean, orderly, and staff are properly trained.
• Assist with fitting ski and snowboard equipment for guests.
• Train new Rental Technicians on equipment fitting, safety, and guest service.
• Monitor inventory levels and coordinate restocking with the Manager.
• Ensure maintenance and safety checks are performed on rental equipment.
• Assist in scheduling shifts and managing time-off requests.
• Handle guest escalations professionally and efficiently.
• Maintain accurate records of rentals, returns, damages, and repairs.
• Promote rental specials and upsell services.
• Conduct regular inspections of the shop for cleanliness and safety.
• Collaborate with other departments to support resort-wide initiatives.
• Lead by example in guest service and team morale.
• Operate point-of-sale (POS) systems for rental and retail transactions.
• Handle cash, credit card, and resort charge transactions.
• Issue receipts and rental agreements with required documentation.
• Maintain accurate records of sales, rentals, and refunds.
• Assist guests with pricing, packages, and promotions.
• Assist with end-of-day reporting and reconciliation.
• Supervisory Responsibilities

Directly supervises rental technicians. Assist with daily operations.

• Education and/or Experience Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

• High school diploma or general education diploma (GED) preferred, but will train; Must possess good oral and written communication skills, as well as quality people skills; Must be able to work all shifts including weekends and Holidays; Must have a proven record of dependability of dependability; Must pass a pre-employment drug screening; Must pass a pre-employment criminal background investigation; Mescalero Apache Tribal preference; bicultural experience preferred.
• Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.