Ski Boot Fitting Specialist — Expert Fit & Sales

Boyne Mountain Resort; Boyne Falls (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Ski passes

Golf passes

Waterpark passes

Discounts on food and beverages

Discounts on retail and footwear

Affordable childcare

Job summary

Boyne Mountain Resort is seeking an experienced Boot Fitter to join Boyne Country Sports. This role focuses on hands-on boot fitting, product knowledge, and guiding customers through fittings and purchases with credibility and craftsmanship.

The position emphasizes delivering excellent customer service, maintaining a polished appearance, and driving sales while staying current on new boot technologies. Seasonal perks and resort benefits accompany the role.

Qualifications

• Hands-on boot fitting experience with sizing, flex, and fit principles.
• Strong sales ability with a track record of closing retail sales.
• Professional demeanor and clear communication with customers.

Responsibilities

• Greet and engage retail customers with a polished, professional manner, assessing foot shape, size, skiing/riding ability, and intended use to recommend the best boot
• Apply professional-level boot fitting expertise, including shell fitting, footbed/insole fitting, punch/stretch adjustments, and canting/alignment considerations
• Diagnose and resolve complex fit issues (pressure points, volume mismatches, biomechanical concerns) using professional judgment and technique
• Drive retail sales by recommending and upselling boots, footbeds, socks, and related accessories to meet revenue and unit targets
• Operate and maintain professional-grade boot fitting tools and equipment to industry standard
• Educate customers on proper boot care, buckle/liner adjustments, and break-in expectations to support customer satisfaction and reduce returns
• Process retail transactions accurately, including sales, exchanges, and returns
• Maintain a clean, organized, and visually appealing fitting area and sales floor
• Stay current on new boot models, technologies, and fitting techniques from major brands, and apply that knowledge credibly with customers
• Meet or exceed individual and store sales goals
• Represent Boyne Country Sports with professionalism, product credibility, and attention to detail in every customer interaction
• Collaborate with other retail staff and management to ensure a seamless guest and sales experience

Skills

Boot fitting expertise

Sales skills

Professional demeanor

Customer service

Education

Boot fitting training

Job description

Boyne Mountain Resort is seeking an experienced Boot Fitter to join Boyne Country Sports. This role focuses on hands-on boot fitting, product knowledge, and guiding customers through fittings and purchases with credibility and craftsmanship.

The position emphasizes delivering excellent customer service, maintaining a polished appearance, and driving sales while staying current on new boot technologies. Seasonal perks and resort benefits accompany the role.