Ski and Ride School Sales Agent

Crystal Mountain Resort; Enumclaw (WA); Presencial; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Alterra season pass (unlimited)

Free Alterra season pass for spouse &

50% off IKON partner resort tickets

Free access to Alterra destinations

Discounts on Ski & Snowboard Lessons

Discounts on Gear Rentals

Discounts on Food & Beverage

401K with immediate vesting

Descripción de la vacante

Crystal Mountain Resort, part of Alterra Mountain Company, is hiring for a Ski and Ride School Sales Desk Agent in Crystal Mountain, Washington. You’ll help guests book ski and snowboard lessons, answer questions about programs, and be the friendly face at the heart of the Ski and Ride School.

You will process payments using SiriusWare, Inntopia, and Flaik, coordinate with supervisors, manage walk-up lesson sales, and uphold safety and resort policies in a fast-paced mountain environment.

Formación

• Strong customer service and communication skills.
• Comfortable with computers, POS systems, and scheduling software; SiriusWare/Inntopia/Flaik experience a plus.
• Able to multitask in a fast-paced environment.
• Team-oriented with a positive attitude and a passion for helping others.
• Interest or experience in skiing or snowboarding is strongly preferred.
• Available to work weekends, holidays, and peak periods (especially December–February).

Responsabilidades

• Greet and assist guests with a friendly, professional demeanor.
• Provide detailed information on lesson products, including group and private lessons.
• Book lessons and process payments using SiriusWare, Inntopia, and Flaik.
• Answer questions by phone, email, or in person; resolve guest concerns or escalate as needed.
• Maintain a clean, welcoming sales desk environment and collaborate with supervisors.
• Follow daily duties and systems for scheduling and guest readiness; uphold safety and resort policies.

Conocimientos

Customer service

Communication

Multitasking

Teamwork

Herramientas

SiriusWare

Inntopia

Flaik

Descripción del empleo

SeasonalWORK AND PLAY IN THE MOUNTAINSJoin our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!BIG PEAKS, BIGGER PERKSEmployee perks:Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)+ Free Alterra season pass for spouse and dependents 25 & under50% off window ticket price at IKON partner resortsFree access to Alterra Mountain destinations during time offFree ski-referral letters for employees to use at other mountain resorts during time offFree friends & family day-ski vouchers (Periodic allotment)Discounts on Ski & Snowboard LessonsDiscounts on Ski & Snowboard RentalsDiscounts on Gear Tune-UpsDiscounts on Food & BeverageDiscounts at Crystal Mountain Retail shopsFree Crystal branded swagPro deals on gear with 100s of brandsDiscount MarketplaceDeals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and moreEmployee-only Night Skiing eventsEmployee Housing Available for eligible positionsAccrued paid time off for eligible positionsGroup health insurance for eligible positions401K benefit and generous match with immediate vesting for all staff members over 18Opportunities for growth, advancement, and year-round employmentPosition Title: Ski and Ride School Sales Desk AgentEmployee Type: Seasonal, Full-Time, HourlyBusiness Unit: Ski and Ride SchoolPosition Reports to: Administrative Coordinators/Sales Desk Lead, Operational ManagerPositions Reporting to this Role: NoneLocation: Crystal Mountain,WashingtonWage Range: $20.00 to $24.00 DOEApproximate Start & End Date: November 23rd, 2025 - April 18th, 2026RESORT OVERVIEW, CULTURE AND VISIONCrystal Mountain is the Pacific Northwest’s premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands.A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.We are here to shape the future of mountain adventure.We Embrace EmpowermentWe Honor AuthenticityWe Cultivate CollaborationWe Prioritize PurposeJOB SUMMARYCrystal Mountain Resort is seeking enthusiastic, service-driven individuals to join our Ski and Ride School Sales Desk team. As a Sales Desk Agent, you’ll play a key role in creating a memorable guest experience by helping visitors book ski and snowboard lessons, answering questions about our programs, and serving as a friendly, knowledgeable face at the heart of the Ski and Ride School. The Sales Desk Agent is also responsible for processing sales transactions accurately and efficiently. The agent will be asked to communicate clearly and often with the supervisor teams and administrative team to manage walk-up lessons sales and capacity. If you thrive in a fast-paced, mountain environment and are passionate about winter sports, we want to hear from you!ESSENTIAL DUTIESGreet and assist guests with a friendly, professional demeanorProvide detailed information on ski and snowboard lesson products, including group and private lessons, multi-week programs, and specialty programsBook lessons and process payments using SiriusWare, Inntopia, and Flaik in accordance with SRS practicesAnswer guest questions by phone, email, or in person in a timely and knowledgeable mannerResolve guest concerns or escalate to the appropriate supervisor as neededMaintain a clean, organized, and welcoming sales desk environmentCollaborate with supervisors and the Sales Desk Lead to ensure accurate lesson rosters and guest readinessFollow daily duties checklist provided for Sales Desk AgentFollow systems established by SRS Leadership for assessing sales capacity, scheduling, and communicatingUphold safety standards and resort policies at all timesKNOWLEDGE, SKILL AND ABILITY REQUIREMENTSStrong customer service and communication skillsComfortable working with computers, point-of-sale systems, and scheduling software (experience with SiriusWare, Inntopia, and/or Flaik a plus)Ability to multitask in a fast-paced environmentTeam-oriented with a positive attitude and a passion for helping othersInterest or experience in skiing or snowboarding is strongly preferredPassion for winter sports and a desire to help others enjoy the mountain experienceAvailable to work weekends, holidays, and peak periods (especially December-February)Must successfully complete a background checkPHYSICAL DEMANDS AND WORKING CONDITIONSThis position is required to work evenings, weekends and holidays while in operation.Able to lift, carry, or otherwise move and position at least 50 pounds on an irregular basis.Manual dexterity to operate a computer and other common office equipment on a regular basis.Ability to sit, bend, reach, and speak for extended periods of time.Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.An Equal Opportunity Employer