Skate Host -The Skating Edge Ice Arena

The Sports Facilities Companies; Los Angeles (CA); On-site; USD 21,000 - 28,000; Part time

Job summary

The Skating Edge Ice Arena in Harbor City is seeking a friendly Skate Host to help create a safe, welcoming experience for skaters. This part-time, non-exempt role focuses on monitoring the ice, assisting guests, and upholding rink rules with a positive, can-do attitude.

You must be at least 18, an intermediate skater, and available evenings, weekends and holidays. The position offers opportunities to learn, grow with a cooperative team, and contribute to a high-energy, customer-focused guest

Qualifications

• Must be at least 18 years old.
• Must be an intermediate-level skater or better.
• Must be available to work evenings, weekends and holidays.
• Comfortable skating for extended periods (4-8 hours per shift).
• Enthusiastic, reliable and team-oriented with excellent interpersonal skills.
• Ability to maintain focus in a high-volume, fast-paced environment.
• Must have excellent guest service skills.
• Previous Skate Host experience or similar role preferred.

Responsibilities

• Actively monitor skaters on the ice to keep a safe, enjoyable experience.
• Greet guests with warmth and enthusiasm and provide guidance as needed.
• Deliver exceptional guest service on and off the ice.
• Educate skaters on rink rules and encourage compliance for safety.
• Alert management to unsafe ice conditions.
• Follow policies and procedures professionally and accurately.
• Assist guests during incidents and contact management when necessary.
• Resolve guest concerns and direct to the appropriate Manager.
• Maintain cleanliness and safety of the ice and surrounding area.
• Support special events with setup, monitoring and cleanup.
• Participate in training sessions and team meetings.

Skills

Interpersonal skills

Team-oriented

Guest service

Skating ability (intermediate)

Ability to work in fast-paced env

Flexible scheduling

Job description

SKATE HOST - The Skating Edge Ice Arena

SEIA SFM, LLC

LOCATION: Harbor City, CA

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY

The Skating Edge Ice Arena is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Harbor City, CA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

The Skating Edge Ice Arena is a managed facility by SEIA SFM, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY

Skate Hosts are the friendly faces of the rink-creating a safe, fun, and welcoming environment for all skaters. This highly visible, guest-facing role is perfect for those who love the ice, enjoy helping others, and have great energy. Skate Hosts are responsible for monitoring the ice, assisting guests, and maintaining a positive atmosphere while ensuring all safety procedures are followed.

PRIMARY RESPONSIBILITIES

• Actively monitor skaters on the ice and help maintain a safe and enjoyable experience for everyone
• Greet guests with warmth and enthusiasm; offer guidance and support as needed
• Provide exceptional guest service both on and off the ice
• Politely educate skaters about rink rules and encourage compliance to maintain a safe environment
• Alert management to any unsafe or potentially hazardous ice conditions
• Execute policies and procedures professionally and accurately
• Assist guests during incidents or falls and contact management when necessary
• Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
• Monitor and assist in maintaining the cleanliness and safety of the ice and surrounding area as needed, especially during inclement weather
• Assist with special events, including set-up, monitoring, and clean-up as required
• Participate in all training sessions and team member meetings to support team communication and alignment on goals
• Assist other departments as necessary
• Professionally execute all other duties as assigned by management

MINIMUM QUALIFICATIONS

• Must be at least 18 years of age
• Must be an intermediate-level skater or better
• Must be available to work evenings, weekends, and holidays - No exceptions
• Comfortable skating for extended periods (4-8 hours per shift)
• Enthusiastic, reliable, and team-oriented, with excellent interpersonal skills
• Ability to maintain focus in a high-volume, fast-paced environment and stressful situations
• Must have excellent guest service skills
• Previous experience as a Skate Host or in a similar role is preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Must be able to lift 40 pounds waist high
• May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions
• Must be able to skate for extended periods
• Must be able to work in cold and inclement weather for prolonged periods of time
• Pushing and pulling heavy objects across the ice while skating backwards