SIU Field Investigator

The Travelers Indemnity Company; Philadelphia (Philadelphia County); On-site; USD 68,000 - 113,000; Full time

Job summary

A leading company in the insurance industry is seeking an SIU Investigator to support their Claim Center in Philadelphia. The role involves analyzing and investigating potentially fraudulent claims, requiring strong analytical and problem-solving skills. Candidates should have at least two years of investigative experience and a Bachelor's degree is preferred. The position offers a competitive salary and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Benefits

Health Insurance from day one

401(k) matching up to 5%

Minimum of 20 days Paid Time Off annually

Wellness Program resources and discounts

Volunteer Rewards programs

Qualifications

• At least two years of investigative experience or three years of insurance claim, underwriting, or legal experience.
• Valid driver’s license required.
• Knowledge of resources to assist investigations.

Responsibilities

• Analyze and conduct insurance investigations to uncover fraudulent claims.
• Ensure investigations comply with Local, State, and Federal statutes.
• Coordinate with law enforcement and industry advocates.

Skills

Analytical skills

Problem-solving

Communication skills

Interviewing skills

Conflict management

Time management

Presentation skills

Education

Bachelor's Degree

Tools

Databases

Internet

Social media

Job description

Who Are We?

Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture rooted in innovation and thriving on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range for this position is a nationwide market range, representing a broad spectrum of salaries across the country. The actual salary will depend on factors such as role scope, complexity, location, candidate skills, education, training, credentials, experience, and other employment conditions. Employees are also eligible for performance-based cash incentives as part of our comprehensive compensation and benefits program.

Salary Range

$68,600.00 - $113,000.00

Target Openings

1

What Is the Opportunity?

Travelers Investigative Services offers industry-first resources to detect and prevent fraudulent claims. Using advanced technology, we identify potential risks and combat fraudulent practices. As an SIU Investigator supporting a Claim Center, you will analyze, summarize, and prioritize information to uncover potentially fraudulent activity. The role involves investigating suspicious claims across all lines of business, conducting thorough investigations in a dynamic environment. This position may involve remote work, work from home, and/or work from the Claim Center.

Candidate must reside in the Philadelphia area.

What Will You Do?

• Analyze, monitor, and communicate technical information into investigative strategies, including complex case investigations.
• Conduct insurance investigations, including database searches, to uncover fraudulent claims.
• Apply critical thinking to solve complex problems and reach logical conclusions.
• Ensure investigations comply with Local, State, and Federal statutes.
• Maintain contact with business partners, customers, and external resources, providing exceptional customer service.
• Coordinate with law enforcement, industry advocates, and other companies.
• Serve as a fraud subject matter expert to partners.
• Recognize and interpret evidence, understanding its value to claims.
• Build and maintain relationships with public officials and law enforcement for assistance.
• Identify cases for potential prosecution and refer questionable claims to the National Insurance Crime Bureau.
• Engage in specialized investigative areas as needed.
• Collaborate with the claims department to implement anti-fraud strategies.
• Testify on findings as required.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's Degree preferred.
• Intermediate analytical, problem-solving, and communication skills.
• Proficiency in computer use, databases, internet, and social media at an intermediate level.
• Interviewing skills at an intermediate level.
• Conflict management skills at an advanced level.
• Self-motivated with the ability to work independently and make decisions.
• Knowledge of resources to assist investigations.
• Basic understanding of insurance and claims operations.
• Strong case management and time management skills.
• Ability to adapt to process changes and shifting priorities.
• Ownership, initiative, and planning skills.
• Presentation and training skills at a basic level.
• Understanding of claim best practices.
• Basic leadership skills, including delegation.
• Influence and conflict management skills.

What is a Must Have?

• At least two years of investigative experience or three years of insurance claim, underwriting, or legal experience.
• Valid driver’s license.

What Is in It for You?

• Health Insurance: Coverage from day one for employees and eligible family members.
• Retirement: 401(k) matching up to 5%, Paying it Forward Student Loan program, and a fully funded Pension Plan.
• Paid Time Off: Minimum of 20 days annually plus 9 paid holidays.
• Wellness Program: Resources, discounts, and professional counseling services.
• Volunteer Encouragement: Matching Gift and Volunteer Rewards programs.

Employment Practices

Travelers is an equal opportunity employer, valuing diversity and inclusion. In Colorado, candidates are not required to disclose educational dates. For questions about physical requirements, please contact us via email. We reserve the right to fill the position at a level above or below the posted level. For more information on benefits, visit our benefits page.