SITEC - IT Specialist - Camp H.M. Smith, HI

Peraton; Smith (PA); On-site; USD 112,000 - 179,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Job summary

Peraton seeks an IT Specialist to support the SITEC3 Enterprise Operations and Maintenance contract at Camp H.M. Smith, HI. The role covers Tier 1/2 network support, end-user device management, incident response and daily IT operations for USSOCOM and allied components.

The position requires strong technical skills across network protocols, software, and hardware, plus DoD-level clearance and customer-focused service delivery. Non-standard hours may apply to support the mission.

Qualifications

• DoD TS/SCI clearance required.
• DoDD 01-M IAT II certification required.
• Background in information systems development, network operations and client/server applications.
• Experience managing a multi-user help desk and leading support staff.
• Strong communication skills, both oral and written, with a positive customer service attitude.

Responsibilities

• Create and manage tickets in ITSM system.
• Troubleshoot and resolve technical issues; provide timely updates.
• Assist end users with desktop, laptop, and mobile device setup and support.
• Install, configure, and update software and operating systems.
• Maintain inventory, licensing, and asset management for IT systems.
• Perform imaging, data migration, and CAC/Token related tasks.
• Support network and security access; provide CSfC kit support.

Skills

TS/SCI clearance

Network operations

Help desk management

Customer service

Education

BS + 8 years

MS + 6 years

PHD + 3 years

HS + 12 years

AA + 10 years

Tools

DoDD 01-M IAT II

Job description

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Program Overview

Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period.

About The Role

Peraton requires IT Specialist to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3. This role is in Camp H.M. Smith, HI.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

The IT Specialist performs Tier one and two network support in accordance with the SIE OPORD. This position provides administration of network and communications systems, including, but not limited to, IT Specialist systems. The IT Specialist must have solid technical skills, with experience in a variety of network protocols, software, and hardware involved in IT Specialist operations.

• Creating tickets within the IT Service Management (ITSM) tool
• Troubleshooting and proactively resolving technical issues
• Responding to requests for technical support
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
• Installing and configuring application and operating system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Troubleshooting and repairing end user devices
• Installing and troubleshooting software
• Removing old equipment and performing data migration to new machines
• Re-imaging hardware
• Performing shared file access maintenance
• Maintaining accounts
• Creating tokens
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Resetting CAC/Token pins
• Maintaining local registration authority capabilities
• Providing information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group
• Escalating tickets to other IT support groups and/or vendor support
• Implementing network and security access
• Providing mobile device support
• Providing CSfC kit support
• Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission

Qualifications

Required Qualifications:

• BS + 8 years of experience OR MS + 6 years of experience OR PHD with 3 years of experience OR HS with 12 years of experience OR AA with 10 years of experience
• DoD TS/SCI clearance required
• Required certification: DoDD 01-M IAT II
• General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields
• Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees
• Experience with Help Desk and must have a demonstrated ability to communicate well both orally and in writing and have a positive customer service attitude

Highly Desired Qualification:

• Compliance with DoW 8140 under the Work Role Code 411 - Intermediate level or higher. Must be completed by 01Oct26.

Details

Target Salary Range: $112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate's own.

EEO:

Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.