SITEC- PC Technician - Cannon AFB, NM

Peraton; Holloman (NM); On-site; USD 66,000 - 106,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

PTO & Holidays

Job summary

Peraton requires a PC Technician to support SITEC-3 at Cannon AFB, NM. You will manage End User Devices, provide troubleshooting, IMAC services, and VDI client support for mission-critical tasks.

Required: DoD TS/SCI clearance, DoD 8570 IAT II, and strong Windows/O365 experience, plus installation/troubleshooting skills. Competitive salary and comprehensive benefits offered, with overtime options.

Qualifications

• DoD TS/SCI clearance is required.
• DOD 8570 IAT II certification.
• Experience with Windows OS and O365.
• Experience in hardware/software installation and troubleshooting.
• Experience with Active Directory security groups and file shares.

Responsibilities

• Supports end users and missions at assigned locations.
• Manages day-to-day End User Devices with wired or wireless access.
• Troubleshoots and resolves technical issues.
• Conducts IMAC or re-installation data migrations.
• Tests IT equipment per standard configurations and images.
• Coordinates equipment installations and upgrades.
• Interfaces with customers for training and issue resolution.
• Provides IMAC services and supports VDI clients.

Skills

Windows OS

O365

Active Directory

Troubleshooting

End user support

Remote access setup

Education

HS Diploma

AS/AA

BS/BA

Tools

Remedy

MECM

McAfee

InTune

Forescout

Tivoli

Hypori

Job description

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Program Overview

Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period.

About The Role

Peraton requires a PC Technician to support the Special Operations Command Information Technology Enterprise Contract (SITEC)-3. This position is located at Cannon AFB, NM.

Roles and Responsibilities

• Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.
• Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity.
• Provides troubleshooting and resolves technical issues.
• Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation.
• Troubleshoots and repairs software and network connectivity issues.
• Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.
• Plans, engineers, coordinates, installs, and/or manages equipment installations.
• Recommends upgrades to and replacements in accordance with policies and procedures.
• Integrates, tests, and verifies remote access hardware and software.
• Supports approved peripheral devices.
• Interfaces directly with customers to provide training and to resolve issues related to services.
• Provides IMAC services.
• Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization.
• Conducts pre-install and site surveys as necessary.
• Makes use of Remedy for receiving, documenting, and closing tickets.
• Updates management tools as required.
• Makes use of available tools to troubleshoot and resolve issues such as MECM, McAfee, InTune, Forescout, Tivioli, and/or Hypori.
• Provides telephony instrument services including, but not limited to, provision telephones, configures and connect VoIP telephones, key secure equipment, change the usernames, enable and disable extension mobility, and activate and deactivate telephone features.
• Manages and provide day-to-day support for VDI clients.
• Integrates, tests, and verifies VDI client hardware and software with USSOCOM's VDI standard client image.
• Recommends upgrades to and replacements for hardware and software utilized by VDI clients.

Qualifications

Required Qualifications

• Min6 years with HS Diploma; 4 years with AS/AA; or 2 years with BS/BA.
• Active DoD TS/SCI clearance.
• DoD 8570 IAT II Certification.
• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
• Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment.

Highly Desired Qualifications

• Must be DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level or higher by 1 Oct 26.

Details

Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

EEO

Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.