SITEC - PC Technician - Davis Monthan AFB, AZ

Peraton; Tucson (AZ); On-site; USD 66,000 - 106,000; Full time

Job summary

Peraton is seeking an IT Support Specialist to provide end-user and mission support at Davis-Monthan AFB, AZ. The role involves managing end-user devices, remote access, and resolving complex technical issues across Windows OS and O365 environments.

The candidate should have DoD TS/SCI clearance, DoD 8570 IAT II Certification, and solid experience with AD security groups, Exchange DLs, and file permissions. Familiarity with Remedy and MECM is a plus.

Qualifications

• Requires DoD TS/SCI clearance.
• DoD 8570 IAT II Certification.
• Experience with Windows OS and O365 suite.
• Experience installing, configuring, and troubleshooting hardware/software.
• Experience with Active Directory security groups, distribution lists, and file permissions.

Responsibilities

• Performs end-user and mission support for various components and commands.
• Manages day-to-day End User Devices and remote access.
• Troubleshoots and resolves technical issues.
• Performs IMAC services and hardware/software migrations.
• Tests and configures equipment per standards; plans and coordinates installs.
• Interfaces with customers to provide training and resolve issues.

Skills

Windows OS

O365

Active Directory

Security Groups

Exchange DLs

File Permissions

Troubleshooting

Customer Service

IAT II Certification

Education

HS Diploma

AS/AA

BS/BA

Tools

Remedy

MECM

McAfee

Intune

Forescout

Tivoli

Hypori

Job description

Responsibilities

Peraton requiresa PC Technicianto support the Special OperationsCommand Information Technology Enterprise Contract (SITEC) – 3.This position islocatedatDavis-Monthan AFB, AZ.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end-user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, andultimately theend-user whooperatearound the globe 24x7x365.

Roles and Responsibilities:

• Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.
• Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity.
• Provides troubleshooting and resolves technical issues.
• Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation.
• Troubleshoots and repairs software and network connectivity issues.
• Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.
• Plans, engineers, coordinates, installs, and/or manages equipment installations.
• Recommends upgrades to and replacements in accordance with policies and procedures.
• Integrates, tests, and verifies remote access hardware and software.
• Supports approved peripheral devices.
• Interfaces directly with customers to provide training and to resolve issues related to services.
• Provides IMAC services.
• Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization.
• Conducts pre-install and site surveys as necessary.
• Makes use of Remedy for receiving, documenting, and closing tickets.
• Updates management tools as required.
• Makes use of available tools to troubleshoot and resolve issues such as MECM, McAfee, InTune, Forescout, Tivioli, and/or Hypori.
• Provides telephony instrument services including, but not limited to, provision telephones, configures and connect VoIP telephones, key secure equipment, change the usernames, enable and disable extension mobility, and activate and deactivate telephone features.
• Manages and provide day-to-day support for VDI clients.
• Integrates, tests, and verifies VDI client hardware and software with USSOCOM’s VDI standard client image.
• Recommends upgrades to and replacements for hardware and software utilized by VDI clients.

Qualifications

Required Qualifications:

• Min6 years with HS Diploma; 4 years with AS/AA; or 2 years with BS/BA.
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• Active DoD TS/SCI clearance.
• DoD 8570 IAT II Certification.
• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
• Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment.

Highly Desired Qualifications:

• Must be DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level or higher by 1 Oct 26.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.