Site Support Assistant

Urban League of Metropolitan Seattle; Seattle (WA); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

PTO accrual

Employee Assistance Program

LinkedIn Learning account

Professional development funds

Job summary

The Urban League of Metropolitan Seattle is seeking a Site Support Assistant to help staff, participants, and patrons by maintaining a clean, safe, and organized space. You will assist with check-in and intake paperwork, providing friendly front-desk support to welcome everyone.

You will manage access control and concierge duties, work with diverse populations, and use MS Office tools. Reliability, punctuality, and the ability to work independently are essential in this community-focused role.

Qualifications

• High school diploma or equivalent.
• Reliability and punctuality.
• Ability to build relationships and trust quickly.
• Strong organizational skills.
• Ability to work independently.
• Ability to work with diverse populations.
• Strong verbal and written communication skills.
• Basic proficiency with computers and MS Office products.
• Ability to de-escalate stressful situations.

Responsibilities

• Maintain a clean, safe, and organized space.
• Provide and/or assist with general support services such as check-in and intake paperwork.
• Provide access control and concierge support.
• Support staff, participants, and patrons.

Skills

Reliability

Relationship-building

Organizational skills

Independence

Diversity sensitivity

Communication (verbal & written)

MS Office

De-escalation

Education

High school diploma or equivalent

Tools

MS Office suite

Job description

The Site Support Assistant supports staff, participants, and patrons by maintaining a clean, safe, and organized space. This position is responsible for providing and/or assisting patrons and participants with general support services such as checking in and completing intake paperwork but also helps to ensure a safe and welcoming environment for all by providing access control and general concierge support.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• High school diploma or equivalent
• Reliability and Punctuality
• Proven ability to build relationships and trust quickly
• Strong organizational skills
• Ability to work independently
• Ability to work with diverse populations (language, culture, race, physical ability, sexual orientation, etc.)
• Strong verbal and written communication skills
• Basic proficiency with computers and MS Office products
• Ability to de-escalate stressful situations

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Customer service, reception, nonprofit, social service, or community-facing experience.
• Experience working with diverse populations (language, culture, race, physical ability, sexual orientation, etc.)
• Experience working with homeless populations
• Experience using de-escalation techniques

ULMS Total Compensation -- Part-Time Employees and Temporary Employees

• PTO accrued at 0.07361 per hour worked
• Employee Assistance Program - ~$37.80 per year
• LinkedIn Learning Account
• Professional Development Funds -- up to $1500 per year for approved professional development activities

WA State Paid Family & Medical Leave -- 0.8% of salary - 100% employer paid

Workers Compensation Coverage - $395.20 - $3,591.33 per year (depending on class code)

Taxes -- 9.8% of salary

At Urban League of Metropolitan Seattle, we don't just accept difference --- we celebrate it, we support it, and we thrive on it for the benefit of our employees, our program participants, and our community. ULMS is proud to be an equal opportunity employer and does not discriminate in employment or services on the basis of race, color, religion, sex (inc