Site Supervisor (Program Manager, Group Home Setting)

Oak Harbor Freight Lines, Inc.; Watertown (CT); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, vision insurance

403(b) Retirement Plan

Employer-paid long-term disability

Life insurance options

Tuition reimbursement

Professional development opportunities

Employee recognition programs

Advancement opportunities

Job summary

Oak Hill is seeking a Site Supervisor – Community Programs in Watertown, CT. This exempt, salaried role offers a 40-hour workweek (Mon-Fri, 8:00 AM–4:00 PM) with 24-hour on-call flexibility. Compensation is $65,000 per year.

As Site Manager, you will oversee all residential program operations, ensure services align with individual support plans, maintain a safe home, monitor quality, and support staff. You will collaborate with families and professionals to promote positive outcomes.

Qualifications

• Bachelor's degree in the specified fields.
• Minimum of five (5) years of leadership experience supporting individuals with IDD.
• Minimum two (2) years of supervisory or management experience in residential services, human services, healthcare, or a related field.
• Valid driver's license and ability to meet Oak Hill driving requirements.
• Ability to successfully complete required background screenings and pre-employment requirements.
• Ability to maintain required certifications and training.

Responsibilities

• Oversee daily operations of an assigned residential location.
• Ensure services are delivered in accordance with individual support plans and treatment goals.
• Maintain a safe, clean, and welcoming home environment.
• Monitor program performance, quality indicators, and census goals.
• Provide direct support as needed to meet participant and operational needs.
• Advocate for the needs, rights, and goals of participants.
• Coordinate and participate in individual planning meetings, including IP, OPS, IDT, and IEP meetings.
• Ensure treatment plans, progress reports, assessments, and required documentation are completed accurately and on time.
• Collaborate with families, guardians, case managers, clinicians, and community partners to support positive outcomes.
• Monitor participant health needs in partnership with nursing staff.
• Coordinate medical, dental, psychiatric, and specialty appointments.
• Ensure adequate medication supplies and medication administration compliance.
• Maintain preparedness for emergencies, including fire drills and evacuation procedures.
• Ensure compliance with DDS, DCF, ICF, DPH, OSHA, and Oak Hill regulations and standards.
• Prepare for licensing reviews, audits, inspections, and certification activities.
• Supervise, coach, mentor, and evaluate direct support professionals and other assigned staff.
• Coordinate staffing schedules and maintain required staffing ratios.
• Assist with recruitment, interviewing, onboarding, and employee development.
• Conduct regular supervision meetings and annual performance evaluations.
• Ensure staff training, certifications, and professional development requirements are maintained.
• Monitor program budgets and participant funds.
• Ensure proper purchasing, inventory management, and financial recordkeeping.
• Oversee household supplies, food inventories, and equipment needs.
• Coordinate maintenance, repairs, and upkeep of the residence and agency vehicles.
• Serve as the primary liaison between Oak Hill, families, guardians, regulatory agencies, and community partners.
• Foster teamwork, employee engagement, and positive employee relations.
• Represent Oak Hill professionally in the community and with external stakeholders.

Skills

Leadership experience

Supervisory experience

Education

Bachelor's degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field

Job description

Site Supervisor – Community Programs

Program Location: Watertown, CT

Weekly Hours: 40

Weekly Schedule: Monday - Friday, 8:00AM-4:00PM

Note: 24-hour On-call flexibility is required, based on individual need

Compensation: $65,000/yr

Non-Union | Exempt | Salaried

What You'll Do

As a Site Manager, you will oversee all aspects of residential program operations while ensuring high-quality, person-centered supports for participants and a positive workplace culture for staff.by:

Leading Residential Program Operations

• Oversee daily operations of an assigned residential location.
• Ensure services are delivered in accordance with individual support plans and treatment goals.
• Maintain a safe, clean, and welcoming home environment.
• Monitor program performance, quality indicators, and census goals.
• Provide direct support as needed to meet participant and operational needs.

Supporting Individuals Served

• Advocate for the needs, rights, and goals of participants.
• Coordinate and participate in individual planning meetings, including IP, OPS, IDT, and IEP meetings.
• Ensure treatment plans, progress reports, assessments, and required documentation are completed accurately and on time.
• Collaborate with families, guardians, case managers, clinicians, and community partners to support positive outcomes.

Ensuring Health, Safety, and Compliance

• Monitor participant health needs in partnership with nursing staff.
• Coordinate medical, dental, psychiatric, and specialty appointments.
• Ensure adequate medication supplies and medication administration compliance.
• Maintain preparedness for emergencies, including fire drills and evacuation procedures.
• Ensure compliance with DDS, DCF, ICF, DPH, OSHA, and Oak Hill regulations and standards.
• Prepare for licensing reviews, audits, inspections, and certification activities.

Leading and Developing Staff

• Supervise, coach, mentor, and evaluate direct support professionals and other assigned staff.
• Coordinate staffing schedules and maintain required staffing ratios.
• Assist with recruitment, interviewing, onboarding, and employee development.
• Conduct regular supervision meetings and annual performance evaluations.
• Ensure staff training, certifications, and professional development requirements are maintained.

Managing Resources and Finances

• Monitor program budgets and participant funds.
• Ensure proper purchasing, inventory management, and financial recordkeeping.
• Oversee household supplies, food inventories, and equipment needs.
• Coordinate maintenance, repairs, and upkeep of the residence and agency vehicles.

Building Strong Relationships

• Serve as the primary liaison between Oak Hill, families, guardians, regulatory agencies, and community partners.
• Foster teamwork, employee engagement, and positive employee relations.
• Represent Oak Hill professionally in the community and with external stakeholders.

What You'll Bring

Required Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field
• Minimum of five (5) years of leadership experience supporting individuals with Intellectual and Developmental Disabilities (IDD)
• Minimum two (2) years of supervisory or management experience in residential services, human services, healthcare, or a related field.
• Valid driver's license and ability to meet Oak Hill driving requirements.
• Ability to successfully complete required background screenings and pre-employment requirements.
• Ability to maintain required certifications and training.

Preferred Qualifications

• Experience managing residential services for individuals with intellectual and developmental disabilities.
• Knowledge of DDS, DCF, ICF, DPH, and related regulatory requirements.
• Experience with person-centered planning and behavioral support programs.
• Previous experience supervising multidisciplinary teams.
• Experience managing budgets, staffing schedules, and program operations.

You’ll Thrive In This Role If You...

Lead Through Service

You support your team by coaching, mentoring, and creating an environment where employees can succeed while providing exceptional care.

Stay Organized and Accountable

You manage competing priorities effectively, maintain compliance in a highly regulated environment, and ensure operational excellence.

Build Meaningful Relationships

You communicate effectively with participants, families, employees, healthcare professionals, state agencies, and community partners.

Solve Problems with Confidence

You use sound judgment, remain calm under pressure, and make thoughtful decisions that prioritize participant well-being and program success.

Believe in Person-Centered Services

You are passionate about helping people achieve greater independence, dignity, and quality of life.

Why Join Oak Hill?

For more than 130 years, Oak Hill has empowered people with disabilities to live, learn, work, and thrive. As Connecticut's largest private provider of services for people with disabilities, we are committed to building communities where everyone has opportunities to succeed.

When You Join Oak Hill, You'll Enjoy:

• Competitive salary and leadership development opportunities.
• Generous paid time off, including vacation, sick, personal, and holiday time.
• Affordable medical, dental, and vision insurance.
• 403(b) Retirement Plan with an annual Oak Hill contribution equal to 9.5% of eligible gross earnings, regardless of employee contribution.
• Employer-paid long-term disability insurance.
• Life insurance options, including employer-paid coverage.
• Tuition reimbursement and professional development opportunities.
• Employee recognition and appreciation programs.
• Opportunities for advancement within a mission-driven organization.
• The ability to make a meaningful difference in the lives of others every day.

Additional Requirements

• Ability to participate in an on-call rotation and respond to program emergencies as required.
• Ability to complete and maintain certifications including CPR, First Aid, Medication Administration, PMT, PAT, Back Safety, and other required trainings.
• Ability to perform physical aspects of the role, including participant support activities, lifting, transfers, and emergency response when needed