Site Supervisor, Medical Records, Release of Information

MRO; Stamford (CT); On-site; USD 51,000 - 69,000; Full time

Job summary

MRO is seeking a Site Supervisor to manage the daily scheduling of ROI Specialists at client sites, ensuring compliance with client policies and federal/state regulations. The role coordinates between MRO and client management to maintain timely ROI activities.

Responsibilities include workflow management, coverage planning for peak periods, QA monitoring, performance reviews, and PTO scheduling. A strong emphasis on professional communication and customer service is essential.

Qualifications

• High School Diploma or GED required.
• Bachelor’s or Associate degree in health information management, business administration or related field preferred.
• At least 1 year supervisory/management experience in acute care.
• Knowledge of HIPAA privacy standards required.
• Excellent written and interpersonal communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Manages workflow among on-site employees to ensure productivity and quality; adjusts assignments to cover peak periods, leave, and vacancies.
• Provides coverage for backlogs, illness, vacation, or leave of absence of medical record staff at staffed hospital sites.
• Performs Quality Assurance monitoring of ROI Specialists’ work performance.
• Conducts productivity and performance reviews for ROI Specialists per policies and laws.
• Monitors performance and approves paid time off and schedules for all staff.
• Promotes a positive image of MRO through courteous interaction with patients and staff; responds to customer needs efficiently.
• Provides support to the Area Manager as needed.

Skills

Supervisory experience

HIPAA knowledge

Written communication

Interpersonal skills

Education

High School Diploma/GED

Bachelor’s/Associates Degree in Health Information Management or related field

Tools

Microsoft Office

Job description

Overview

The Site Supervisor is responsible for managing the daily scheduling of the ROI Specialists at specific client site. The Site Supervisor will act as the liaison between MRO and Client Management staff to ensure that all ROI activities are compliant with established client policies, federal and state regulations and are completed in a timely manner.

Responsibilities

• Manages workflow among on-site employees to ensure maximum productivity and quality standards are met. Adjusts work assignments as needed to cover peak periods, leave and vacancies. Prioritizes work to ensure completion of ROI function.
• Adjusts work assignments as needed to cover peak periods, leave and vacancies at the staffed hospital sites.
• Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff.
• Performs Quality Assurance monitoring of work performance for the ROI Specialists.
• Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law.
• Monitors performance and provides performance feedback and evaluations for ROI Specialists. Monitors and approves paid time off and schedules for all staff.
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect. Responds to customer needs in a positive and efficient manner.
• Provides support to the Area Manager, as needed.

Qualifications

• High School Diploma/GED required.
• Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred.
• 1 years supervisory/management experience in acute care setting.
• Knowledge of HIPAA privacy information standards required.
• Demonstrates excellence in written communication and interpersonal skills.
• Proficiency in Microsoft Office Applications required.

Physical Requirements

• Position requires standing, sitting, lifting up to 20 pounds.
• Position is performed in office and hospital settings.
• This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com . MRO is an Equal Opportunity Employer.

Total Compensation

Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range

It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

Applicant Privacy Notice

INDMP

Pay Range

USD $51,000.00 - USD $69,000.00 /Yr.