Site Supervisor, 24/7 Field Operations (Transport)

MVM, Inc.; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

MVM, Inc. is seeking a Site Supervisor to oversee field office operations for ICE transport programs in Phoenix, AZ.

You will manage administrative, technical, operational, and contractual aspects while ensuring workflows, policies, and fiscal accountability are maintained. The role requires a bachelor’s degree (or equivalent experience), supervisory background, a valid driver's license, and flexibility for evenings/weekends and travel.

Qualifications

• Bachelor's degree from an accredited university (or associate degree with additional experience or four years substitute).
• At least two years in a field related to law, social work, detention, corrections, or similar; or four years with associate degree substitution.
• Experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment.
• Must be accessible by mobile phone 24/7/365.
• 1 year of experience supervising employees in a similar program environment or has completed the MVM Site Temp Lead Program.
• Valid driver's license, clean driving record.
• The work schedule may fluctuate including evenings and weekends; travel frequently.
• Travel required regularly within the United States.
• Have investigative and report writing experience.
• Must show proof of US passport or be in the process of obtaining one.

Responsibilities

• Enforce program changes as specified by the Field Operations Manager/Program Manager and disseminate guidance to personnel.
• Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations.
• Implements, monitors, and ensures the effectiveness of the company’s quality control plan and training programs.
• Escalates concerns and suggests improvement to the Site Manager.
• Conducts random in-person spot checks during transportation events to ensure contract compliance.
• Conduct operational inspections of program activities, office, vehicles, equipment, etc.
• Monitors camera surveillance for Site Offices and vans to ensure contract compliance.
• Provides coaching, mentoring and corrective action; escalates when needed to the Site Manager.
• Provides input on future staffing needs with the Site Manager and the Field Operations Manager/Program Manager.
• Identifies inappropriate employee behavior and or performance issues in collaboration with Site Managers and address through corrective and or disciplinary action.
• Manages and communicates with on-site teams that consist of Office Administrators, Logistics Specialists and Transportation Specialists.
• Ability to manage multiple projects simultaneously as well as providing required reports to Executive Management on a timely basis, while managing, verifying and updating information in the company database system.
• Ensures that the program is in compliance with quality control standards, training and contractual requirements, but also meets other or exceeds other standards as necessary.
• Ensures compliance with the company’s policies and procedures and ensures changes are communicated to the team as necessary.
• Oversees Logistics staff schedules, dispatches of vehicles and drivers, monitors speeding levels and provides the appropriate support.
• Supervises the corporate vehicle maintenance and program; ensures vehicles are cleaned, fueled and ready for trips.
• Reviews employee training status and certifications, if applicable, to stay current and meet all contractual requirements on a monthly or as needed basis.
• Assists Site Manager in conducting orientation and on-the-job training for Office Administrators and Logistics Specialists with regular check-ins to ensure all direct reports are onboarded correctly.
• Assists in ensuring the proper utilization of all staff to include limiting overtime hours for all staff.
• Monitors Power BI (Work Orders, Time-In Transit, TS Hours Worked/OT, TSs Not Worked, etc.) and the effectiveness of IT systems and brings any changes and improvements to the IT Steering Committee for implementation.

Skills

Bachelor's degree

2+ years supervisory experience

Mobile accessibility 24/7

Valid driver's license

Education

Bachelor's degree from accredited university

Associate degree substitute option

Job description

MVM, Inc. is seeking a Site Supervisor to oversee field office operations for ICE transport programs in Phoenix, AZ.

You will manage administrative, technical, operational, and contractual aspects while ensuring workflows, policies, and fiscal accountability are maintained. The role requires a bachelor’s degree (or equivalent experience), supervisory background, a valid driver's license, and flexibility for evenings/weekends and travel.