Site Supervisor

Paycom - ATS; Rensselaer (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Lirio Resources in Indiana seeks a Site Supervisor to lead DSP teams, oversee daily support for individuals served, and ensure high-quality, rights-based services.

You will coordinate staff schedules, monitor waiver compliance, support onboarding, and review documentation for accuracy. Strong communication and crisis-management skills are essential to maintain seamless operations and person-centered care.

Qualifications

• High school diploma or GED required.
• Minimum 1-3 years of experience providing services to individuals with intellectual and developmental disabilities.
• Knowledge of Indiana Medicaid Waiver services, ISPs, BSPs, HSPs, and BDS/FSSA regulations.

Responsibilities

• Serve as the first point of contact for DSPs regarding scheduling, call-offs, shift coverage, and immediate program concerns.
• Coordinate and maintain staff schedules to ensure compliance with Indiana Waiver staffing requirements and continuity of services, including evenings, weekends, and holidays as needed.
• Respond to staffing emergencies and assist with or provide shift coverage to prevent service disruption, including on-call support.
• Provide coaching, guidance, and feedback to DSPs related to service delivery, documentation, and professional conduct.
• Support onboarding, orientation follow-up, and required training in line with agency and BDS standards.
• Oversee day-to-day support and supervision to ensure services align with ISPs, BSPs, HSPs, and person-centered outcomes.
• Ensure implementation of positive behavior supports and respect for individual rights, dignity and choice.
• Manage staff schedules, time-off requests, and coverage plans per policy and waiver service authorization.
• Review documentation for compliance and billing; ensure EVV and program records are accurate.
• Communicate program needs, incidents, and trends to the Program Manager; participate in meetings and quality improvement.

Education

High school diploma or GED

Job description

Job Details: Job Location: Rensselaer, IN 47978, Position Type: Full Time, Job Category: Other, $750 Sign-On Bonus

Ready for a compassionate career? Come join us for a rewarding job opportunity!

Lirio Resourcesis looking for exceptional employees who are skilled with compassionate caregiving and have the heart to support others in living life to the fullest. Join our team as a Site Supervisor and help individuals with disabilities live more independently, achieve their goals, and thrive every day.

Staff Supervision & Support

• Serve as the first point of contact for DSPs regarding scheduling, call-offs, shift coverage, and immediate program concerns
• Coordinate and maintain staff schedules to ensure compliance with Indiana Waiver staffing requirements and continuity of services, including but not limited to evenings, weekends, and holidays as needed
• Respond to staffing emergencies and assist with or provide shift coverage when necessary to prevent service disruption, including on-call support
• Provide coaching, guidance, and performance feedback to DSPs related to service delivery, documentation, and professional conduct to promote quality service delivery
• Support new staff onboarding, orientation follow-up, and required training completion in accordance with agency and BDS standards as well as ongoing competency development of DSPs

Site & Individual Oversight

• Oversee the day-to-day support and supervision of Individuals served to ensure services align with their ISPs, BSPs, HSPs, and person-centered outcomes
• Ensure implementation of positive behavior supports and adherence to individual rights, dignity, and choice
• Ensure person-centered practices are implemented and individual rights are always respected

Scheduling & Operational Coverage

• Manage staff schedules, time-off requests, and coverage plans in accordance with company policy and waiver service authorization
• Monitor staffing ratios and supervision requirements under Indiana Medicaid Waiver services
• Respond to staffing emergencies and implement contingency plans to prevent service disruption
• Participate in on-call rotation as assigned and respond to after-hours issues as required

Compliance, Documentation, & Billing Support

• Serve as first-level reviewer for documentation related to compliance and billing, including timekeeping, service notes, EVV compliance, and required program records
• Ensure documentation supports services billed under Indiana Medicaid Waiver programs and meets BDS, FSSA, and audit standards
• Identify documentation errors, omissions, or inconsistencies and follow-up with staff for correction in a timely manner
• Assist with preparation for internal reviews, external audits, licensing visits, and case manager monitoring

Communication & Reporting

• Communicate program needs, staffing concerns, incidents and trends to the Program Manager
• Ensure incidents, unusual events, and health and safety concerns are documented and reported according to agency policy and state requirements
• Participate in team meetings, trainings, and quality improvement activities as scheduled

Additional Duties

• Perform additional duties as requested or assigned by management to support program operations, ensure compliance, and meet the needs of Individuals served
• Duties may vary based on program needs, staffing levels, or regulatory requirements and may include direct support, administrative tasks, or special projects

Staff Supervision & First-Level Support

• Serve as the first point of contact for DSPs regarding scheduling, call-offs, shift coverage, and immediate program concerns
• Coordinate and maintain staff schedules to ensure compliance with Indiana Waiver staffing requirements and continuity of services, including but not limited to evenings, weekends, and holidays as needed
• Respond to staffing emergencies and assist with or provide shift coverage when necessary to prevent service disruption, including on-call support
• Provide coaching, guidance, and performance feedback to DSPs related to service delivery, documentation, and professional conduct to promote quality service delivery
• Support new staff onboarding, orientation follow-up, and required training completion in accordance with agency and BDS standards as well as ongoing competency development of DSPs

Site & Individual Oversight

• Oversee the day-to-day support and supervision of Individuals served to ensure services align with their ISPs, BSPs, HSPs, and person-centered outcomes
• Ensure implementation of positive behavior supports and adherence to individual rights, dignity, and choice
• Ensure person-centered practices are implemented and individual rights are always respected

Scheduling & Operational Coverage

• Manage staff schedules, time-off requests, and coverage plans in accordance with company policy and waiver service authorization
• Monitor staffing ratios and supervision requirements under Indiana Medicaid Waiver services
• Respond to staffing emergencies and implement contingency plans to prevent service disruption
• Participate in on-call rotation as assigned and respond to after-hours issues as required

Compliance, Documentation, & Billing Support

• Serve as a reviewer for documentation related to compliance and billing, including timekeeping, service notes, EVV compliance, and required program records
• Ensure documentation supports services billed under Indiana Medicaid Waiver programs and meets BDS, FSSA, and audit standards
• Identify documentation errors, omissions, or inconsistencies and follow-up with staff for correction in a timely manner
• Assist with preparation for internal reviews, external audits, licensing visits, and case manager monitoring

Communication & Reporting

• Communicate program needs, staffing concerns, incidents and trends to the Program Manager
• Ensure incidents, unusual events, and health and safety concerns are documented and reported according to agency policy and state requirements
• Participate in team meetings, trainings, and quality improvement activities as scheduled

Additional Duties

• Perform additional duties as requested or assigned by management to support program operations, ensure compliance, and meet the needs of Individuals served
• Duties may vary based on program needs, staffing levels, or regulatory requirements and may include direct support, administrative tasks, or special projects

Core Competencies

• Person-centered and trauma-informed leadership
• Compliance and attention to detail
• Crisis response and problem-solving
• Effective communication and teamwork
• Flexibility and accountability
• Time management and adaptability

Required Education and Experience

• High school diploma or GED required
• Minimum 1-3 years of experience providing services to individuals with intellectual and developmental disabilities
• Knowledge of Indiana Medicaid Waiver services, ISPs, BSPs, HSPs, and BDS/FSSA regulations
• Ability to manage schedules and prioritize tasks
• Ability to respond to urgent staffing and program needs in a fast-paced environment

Preferred Qualifications

• Degree in human services or related field
• Prior experience as a Lead DSP, Coordinator, or Supervisor
• Experience with electronic health records, scheduling systems, and waiver billing documentation
• Familiarity with Indiana licensing, certification and audit processes

Additional Eligibility Requirements

• Valid driver’s license
• Reliable transportation
• Current car insurance
• Ability to pass a thorough background screening.
• Current CPR/First Aid certification, Medication Administration, CPI or the ability to obtain upon hire.
• Proof of a negative TB screen