Site Supervisor

Amentum company; Portland (OR); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Educational reimbursement

Job summary

Amentum seeks a Site Supervisor in Portland, OR to manage the overall operations of an Applicant Support Center (ASC). You will supervise Biometrics Technicians and support staff, ensure efficient daily production, and maintain safety, security, and customer service standards.

The role requires 2-3 years in customer service or administration with supervisory experience, ability to obtain facility credentials, and coordination with USCIS personnel. Competitive benefits apply.

Qualifications

• Must be able to obtain and maintain facility credentials/authorization. US Citizenship is required for facility credentials/authorization at this work location.
• 2-3 years of relevant experience such as customer service, administrative support or call center with at least 1 year of supervisory experience or a minimum of 1 year experience at an Applicant Support Center.
• Stand/walk 70-75% of each shift while performing duties and engaging in repetitive motions.

Responsibilities

• Supervises staff including Biometrics Technician(s), Receptionist and Tiger Team BTs.
• Oversees Biometrics capture, IDP, and related processes.
• Manages staff scheduling to maximize ASC capacity.
• Prepares and submits reports (Weekly Production Report, Customer Service Reporting, timesheets, training records, GFP inventory, AIR).
• Conducts training for ASC personnel using SOP and other tools.
• Ensures adherence to workplace policies and coordinates with HR on performance issues.
• Maintains coordination with Regional Managers and USCIS personnel.

Skills

Staff supervision

Customer service

Administration

Education

High School Diploma or equivalent

Job description

We have an exciting opportunity for a Site Supervisor inPortland, OR.

The Site Supervisoris responsible forthe overall operational aspects of an assigned Applicant Support Center (ASC) location.

Responsibilities

• Supervises staff consisting of Biometrics Technician(s) (BT),Receptionistand/or Tiger Team BTs, if assigned.

• Reports directly to Regionaland/or Deputy Regional Manager.

• Supervises the day-to-day duties of the ASC, including administration, property control,logistics,facility maintenance, safety, security, customer service, daily production and staffing as required by the contract.

• Oversees andmonitorsall Biometrics capture, IDP, and Biometrics processes by observation and/or participation.

• Manages staff scheduling to maximize the ASC’s designated capacity.

• Prepares andsubmitstimelyandaccuratereports to the PMO. This includes the Weekly Production Report and Customer Service Reporting (Management Control System), employee timesheets, training records and evaluations, quarterly inventory of Government Furnished Property (GFP),Application Support CenterIncident Reports(AIR), and other documents as may be necessary or requested.

• Conducts training for all new ASC personnel using the Standard Operating Procedure (SOP) and other training tools and documentation.

• Provides leadership, guidance,motivationand career developmentassistanceto ASC employees.

• Ensures adherence to company and Program workplace policies. Utilizes an EmployeeContact Record to conduct periodic counseling and coordinates with Regional Management and PMO HR on resolution of personnel behavior or performance issues.

• Maintains close coordination with the Regional Managers and Operations Coordinator.

• Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel.

• May perform IDP duties if assigned, after receiving Final Suitability Clearance and completing training.

• Performs Biometrics Technician,Receptionist, and IDP functions as needed.

• Able to perform all reception and administrative duties of theReceptionist andmay act as a substitute for theReceptionist.

• Maintains the necessary supply levels and manages supply costs for the efficient and continuous operation of the ASC.

• Maintains all documents and recordsrequiredfor the administration of the ASC.

• Submitstimelyrecruiting and employment documents asrequired.

• Performs other related duties as assigned or requested.

Minimum Qualifications

• High School Diploma or equivalent.

• Must be able to obtain andmaintainfacility credentials/authorization. Note: US Citizenship isrequiredfor facility credentials/authorization at this work location.

• 2-3 years of relevant experience such as customer service, administrative support or call center with at least1yearof experience in a supervisory roleor a minimum of1year experience at an Applicant Support Center.

• All requirements will have the Site Supervisor standing or walking 70% to 75% of each shift while engaged in repetitive motions while performing all assigned duties.

• Must successfully complete all required training upon being hired.

Preferred Qualifications

• Valid Driver’s License as there may be requirements for mobile routes.

Compensation Details:

$24.15

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

08/27/2026 - Until Filled

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.