Site Supervisor

Opensity Solutions; Cleveland (OH); On-site; USD 28,654,000 - 45,847,000; Full time

Job summary

Opensity Solutions is seeking a Site Supervisor for an onsite role in Cleveland, OH. You will oversee daily operations at a client site, manage staff, and ensure exceptional service while coordinating with the client on delivery and performance metrics.

The role requires supervisory experience, strong communication, and the ability to lead a team in a professional environment. Compensation is hourly with potential for bonuses, based on location and qualifications.

Qualifications

• High School Diploma required.
• Previous supervisory experience preferred.
• Strong attention to detail and excellent communication skills.
• Ability to lead others professionally and work independently.

Responsibilities

• Serves as the principal liaison between employees and the Client.
• Supervises and delegates to the team to ensure productivity and client service.
• Identifies opportunities to increase operational efficiency and service scope.
• Explains products, services, turnaround times, delivery schedules and guarantees to the client.
• Recruits and interviews candidates for onsite positions.
• Hires, trains, supervises, evaluates and develops all site personnel.
• Schedules staff to meet performance standards and contracted hours.
• Assists with productivity tracking and monthly reporting to leadership and client.

Skills

Supervisory experience

Detail oriented

Verbal & written communication

Leadership

Microsoft Word

Microsoft Excel

Microsoft Outlook

Physical stamina

Education

High School Diploma

Tools

MS Word

MS Excel

MS Outlook

Job description

## Site SupervisorApply: Onsite: USA-Cleveland-OH: Full time: Posted Today: R-02146**About Us:**Opensity Solutions is the largest tech‐enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.**Our Mission:** Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.**Job Description**The Office Services Team Lead is responsible for overseeing the daily operations and ensuring exceptional client service at a client office. In this pivotal role you will provide various administrative support which will include copy, print, mail, hospitality, facilities and receptionist services. Will be responsible for the supervision of all employees at the site, including hiring, recruiting, assignment of work, training and development of their professional skills. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team.**Essential Job Responsibilities*** Serves as the principal liaison between the employees and the Client* Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service* Continuously looks for opportunities to increase the efficiency of operation* Seeks opportunities to increase services and makes recommendations to the key contact* Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client* Recruits and interviews potential candidates for available positions at the site* Hires, trains, supervises, evaluates and develops all personnel assigned to the site* Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime* Assists Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports **Qualifications & Requirements*** High School Diploma* Previous supervisory experience in a client service-oriented field, preferably in a professional organization providing office services or administrative support* Detail oriented with good attention to detail* Good verbal and written communication skills* Strong initiative required; ability to work independently with minimal direct supervision* Ability to lead others in a professional manner* Working knowledge of Microsoft products including MS Word, Excel and Outlook* Ability to lift or move 40 lbs. or greater* Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.* Ability to walk, bend, kneel, stand or sit for an extended period of time The Compensation for this role is $26 per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.