Site Supervisor

Amentum; Charleston, Northern (SC, KY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Educational reimbursement

Parental leave

Job summary

Amentum is seeking a Supervisory ASC Operations Lead in Charleston to supervise Biometrics Technician staff, oversee daily administration, and ensure security and customer service excellence on the contract.

The role requires 2–3 years in customer service or admin with at least 1 year in a supervisory capacity, US citizenship for credentials, and the ability to train new personnel and generate timely reports.

Qualifications

• High School Diploma or equivalent.
• Ability to obtain and maintain facility credentials; US Citizenship required for credentials at this location.
• 2–3 years of relevant experience such as customer service, administrative support or call center with at least 1 year of experience in a supervisory role or a minimum of 1 year experience at an Applicant Support Center.
• All requirements will have the Site Supervisor standing or walking 70% to 75% of each shift while engaged in repetitive motions while performing all assigned duties.
• Must successfully complete all required training upon being hired.

Responsibilities

• Supervises staff consisting of Biometrics Technician(s) (BT),Receptionist and/or Tiger Team BTs, if assigned.
• Oversees and monitors all Biometrics capture, IDP, and Biometrics processes by observation and/or participation.
• Prepares and submits timely and accurate reports to the PMO, including the Weekly Production Report and Customer Service Reporting (Management Control System).
• Conducts training for all new ASC personnel using SOP and other tools.
• Provides leadership, guidance, motivation and career development assistance to ASC employees.
• Maintains close coordination with Regional Managers and Operations Coordinator.
• Maintains a professional and cooperative relationship with USCIS personnel.
• Maintains all documents and records required for the administration of the ASC.
• Performs other related duties as assigned.

Skills

Supervisory experience

Customer service

Administrative support

Call center

Education

High School Diploma or equivalent

Job description

Responsibilities

• Supervises staff consisting of Biometrics Technician(s) (BT),Receptionistand/or Tiger Team BTs, if assigned.

• Reports directly to Regionaland/or Deputy Regional Manager.

• Supervises the day-to-day duties of the ASC, including administration, property control,logistics,facility maintenance, safety, security, customer service, daily production and staffing as required by the contract.

• Oversees andmonitorsall Biometrics capture, IDP, and Biometrics processes by observation and/or participation.

• Manages staff scheduling to maximize the ASC’s designated capacity.

• Prepares andsubmitstimelyandaccuratereports to the PMO. This includes the Weekly Production Report and Customer Service Reporting (Management Control System), employee timesheets, training records and evaluations, quarterly inventory of Government Furnished Property (GFP),Application Support CenterIncident Reports(AIR), and other documents as may be necessary or requested.

• Conducts training for all new ASC personnel using the Standard Operating Procedure (SOP) and other training tools and documentation.

• Provides leadership, guidance,motivationand career developmentassistanceto ASC employees.

• Ensures adherence to company and Program workplace policies. Utilizes an EmployeeContact Record to conduct periodic counseling and coordinates with Regional Management and PMO HR on resolution of personnel behavior or performance issues.

• Maintains close coordination with the Regional Managers and Operations Coordinator.

• Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel.

• May perform IDP duties if assigned, after receiving Final Suitability Clearance and completing training.

• Performs Biometrics Technician,Receptionist, and IDP functions as needed.

• Able to perform all reception and administrative duties of theReceptionist andmay act as a substitute for theReceptionist.

• Maintains the necessary supply levels and manages supply costs for the efficient and continuous operation of the ASC.

• Maintains all documents and recordsrequiredfor the administration of the ASC.

• Submitstimelyrecruiting and employment documents asrequired.

• Performs other related duties as assigned or requested.

Minimum Qualifications

• High School Diploma or equivalent.

• Must be able to obtain andmaintainfacility credentials/authorization. Note: US Citizenship isrequiredfor facility credentials/authorization at this work location.

• 2-3 years of relevant experience such as customer service, administrative support or call center with at least1yearof experience in a supervisory roleor a minimum of1yearexperience at an Applicant Support Center.

• All requirements will have the Site Supervisor standing or walking 70% to 75% of each shift while engaged in repetitive motions while performing all assigned duties.

• Must successfully complete all required training upon being hired.

Preferred Qualifications

• Valid Driver’s License as there may be requirements for mobile routes.

Compensation Details:

$19.61 /hr.

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.