Biometrics (Fingerprint) Technician - On Call

Amentum; Oakland (CA); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Job summary

Amentum is seeking a Biometric Technician (On-Call) to support USCIS ASC operations in Oakland, CA. You will handle biometrics processing, fingerprints, photos, and identity checks while delivering frontline customer service to applicants.

The role requires availability five days a week, 7:45am–4:15pm, with varying on-call assignments and no guaranteed hours. Training is provided; citizenship is required for facility credentials.

Qualifications

• Must be able to obtain and maintain facility credentials; US citizenship required.
• High School Diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand upright for shift duration.
• Ability to hold and grasp applicant's hands to obtain fingerprints.
• Ability to work in a high paced environment with the public.
• Successful completion of biometrics training within sixty days.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing crowd control and policy enforcement.
• Provide front-line customer service as representatives of Amentum and the US Government.
• Perform biometric processing including fingerprints, photos, and signatures within processing times.
• Screen applicants to ensure valid appointment notices and IDs.
• Utilize barriers to ensure safe and organized facility entry.
• Visually inspect applicants and belongings prior to entry; may address health status concerns during pandemics.
• Conduct periodic facility checks and report concerns to the Site Supervisor.
• Assist Site Supervisor or Immigration Service Officer in contacting local law enforcement when necessary.
• Manage and complete administrative paperwork such as tracking processing times and visitor logs.

Skills

English proficiency

Stand for shifts

Fingerprint collection

Basic computer skills

Customer service

Education

High School Diploma or equivalent

Job description

Benefits

Benefits: The company offers the following benefits for this position, subject to applicable eligibility requirements: 401k retirement planandEmployee Assistance Program (EAP). Employees will accrue one (1) hour of sick leave for every thirty (30) hours worked up to fifty-six (56) hours per year. On Call employees may be eligible for propated holiday and vacation pay. Employees will earn H&W dollars per eligible hour (including vacation and holiday up to 40 hours/week). H&W monies are used to offset the employer’s cost of benefits the employee elects into and/or utilizes now and in the future. Any remaining health and welfare monies after all applicable deductions would be cashed out to the employee on a 1 pay period lag.

Job Description

As a Biometric Technician (BT), you will be responsible for supporting the mission of a government program located in Oakland, CA. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. Amentum provides all required job training for qualified candidates. This position is an on call (casual) team member.

On Call (causal) employees are expected to be available all five days, Monday through Friday from the hours of 7:45am to 4:15pm for substitute coverage as needed at the site. This is not a regular Full Time or regular Part Time position; it is a Casual On-Call position. All efforts are made to notify On-Call personnel in advance of the site on call needs, however, occasionally employees are notified the night before or day of. Interested candidates must meet this availability. In this position, hours are not guaranteed, and employees are on a “as needed” basis so a steady income stream cannot be guaranteed. The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income and for those who still want to be active in a work environment without a committed schedule.

Responsibilities

Primary Responsibilities are:

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
• Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.
• Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
• Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry into the facility. During national pandemics or other health crisis, applicants may be asked questions about their status of illness and may be declined entry to the ASC per customer requirements.
• Conduct periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage.
• Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
• Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed.

Highlights of Responsibilities: It is expected that providing applicants with the highest level of customer service is primary in all responsibilities. This position must be able to work with the public, display a cheerful and inviting demeanor, smile, manage the applicants with sensitivity, courtesy and ensure the applicant is treated with respect as a customer of the USCIS ASC. Further, personnel must safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant’s paperwork and identifications, electronic biometric data and reports.

Required Qualifications

• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
• A High School Diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicant’s hands to obtain quality fingerprints.
• Ability to work in a high paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of the biometrics training and become certified within sixty days.

Desired Skills

• Ability to speak a foreign language.

Compensation Details

$25.24/hr

The compensation range or hourly rate listed for this position is provided as a good‑faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax‑saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara‑O’Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Equal Opportunity Employer

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low‑income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.