Site Services Manager, Data Center Operations

Apple Inc.; Maiden (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Apple Inc. in Maiden, North Carolina, is seeking a Site Services Manager for Data Center Operations to lead a team of data center technicians and ensure uninterrupted service delivery across compute, storage, and networking assets.

You will partner with planning, facilities, and engineering teams to forecast capacity, optimize power and cooling, and drive improvements in uptime, efficiency, and incident response. A bachelor's degree and prior leadership in data center environments are preferred.

Qualifications

• Experience managing or leading employees in a data center environment.
• Experience in installation, delivery, or operations management.
• Experience working with servers, storage, or network hardware.

Responsibilities

• Partner with planning teams on installation forecasts and IT cabinet builds.
• Manage and report on space and power consumption.
• Interact directly with the Data Center Facility Manager to ensure environment uptime.
• Work cross-functionally with internal business groups to provide best-in-class service and coordinate with Operations Center and Engineering on process improvements.
• Keep Apple services online while continuing to install capacity and lead a team of data center technicians.

Skills

Data Center Management

Team leadership

Capacity planning

Education

Bachelor's degree or equivalent experience

Tools

Servers

Storage hardware

Network hardware

Job description

Site Services Manager, Data Center Operations

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T powers everything Apple does for customers and the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Infrastructure Services is part of IS&T and the foundation of Apple's global network operations - managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question. The Data Center Operations Team is looking for a strong leader to serve as Data Center Site Services Manager, providing direct support for data center service uptime and supervising a team of Data Center Technicians.

Description

This role is for a Data Center Site Services Manager responsible for a team that executes the installation, service, repair, support, maintenance, and decommissioning of network, storage, and compute assets in our data center.

Responsibilities

• Partner with planning teams on installation forecasts and IT cabinet builds.
• Manage and report on space and power consumption.
• Interact directly with the local Data Center Facility Manager to ensure environment uptime.
• Work cross-functionally with internal business groups to provide best-in-class service, and partner with internal support groups such as the Operations Center and Engineering teams on process improvements and monitoring and issue resolution.
• Keep Apple's services online while continuing to install capacity.
• Provide reporting on key performance indicators, define team goals for efficiency, manage assets, and lead a team of data center technicians.

Minimum Qualifications

• Experience managing or leading employees and/or a contingent workforce in a data center or equivalent environment.
• Experience working in an IT environment in areas of installation, delivery, or operations management.
• Experience working with servers, storage hardware, or network hardware

Preferred Qualifications

• Bachelor's degree or equivalent experience encouraged.
• Understanding of data center power and cooling principles
• Strategic problem solver who understands how the different functions within a data center intersect. Adapting and flexing schedules to align with business needs
• Ability to inspire, coach, train, and develop personnel, managers, and individual contributors alike to provide extraordinary customer service and deliver results consistently.
• Ability to forge collaborative relationships with cross-functional teams and vendors.
• Strong and effective written and verbal communication skills with the ability to tailor your message to your audience.
• Experience presenting technical information detailing specific projects or schedules.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like we belong. Learn about accessibility in Apples workplace Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.