Data Center Technician, Data Center Operations

Apple Inc.; Waukee, Northern (IA, KY); On-site; USD 52,000 - 75,000; Full time

Job summary

Apple Inc. in Iowa is seeking a Data Center Technician to join Data Center Operations. The role focuses on installing, servicing, and maintaining data center IT infrastructure in a 24/7 environment with high availability and precise documentation.

You will work with the Infrastructure Services team to support compute, storage, and networking hardware. The position requires hands-on IT support experience, ability to work extended shifts in hot data center conditions, and willingness to travel for

Qualifications

• Hands-on experience in IT hardware and server environments.
• Ability to work in a 24/7 data center with safety rules.
• Comfort with on-call rotations and extended shifts.

Responsibilities

• Establish and support network connectivity and hardware installation.
• Collaborate with team to meet deadlines and SLAs.
• Maintain documentation and share best practices.

Skills

Hands-on IT support

Safety protocols

Team collaboration

Willingness to travel

Education

Related IT field degree or coursework

Tools

CompTIA A+

CompTIA Network+

Job description

Data Center Technician, Data Center Operations

Waukee, Iowa, United States Corporate Functions

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.The Data Center Technician is responsible for installing servicing and maintaining Apple IT Infrastructure in a 24/7 environment with rapidly shifting priorities while maintaining high availability of the infrastructure. Strong attention to detail and effective documentation skills are critical components of success in this position.

Description

Apple Data Center Technicians provides direct hands-on support of Data Center IT Infrastructure and internal system components. We require technicians with experience working in collaborative partnerships and have strong communication skills. Strong attention to detail and effective documentation skills are critical components of success in this position.

Responsibilities

• Establish and support network connectivity, installation and removal of hardware assets, securely handling storage media, and troubleshooting hardware issues.
• Support team and operations by working collaboratively, and contributing to operational and service level deadlines.
• Support and maintain a positive and effective team environment, sharing information and best practices with other technicians, and ensuring alignment and support of tasks, resources, and plans.
• Communicate effectively with team members, clients, and stakeholders through both verbal and written channels.
• Drive innovation, continuously seeking ways to improve operational processes and helping the team meet performance and service level objectives.
• Support the planning of hardware installation and removal of assets, participate in the implementation of data center infrastructure projects, and maintain awareness of conditions for the elimination of risk that may impact Apple customers and business services.
• Perform diagnostics & apply firmware updates to resolve hardware/software issues.
• Use of appropriate PPE such as safety shoes, safety glasses, gloves and facial covering in various environments with ranging temperatures.

Minimum Qualifications

• Experience in roles that include hands on technical support, help desk, logistics or technical training in computer engineering or a related IT field.
• Ability to safely work at heights using step ladders, podium platforms, and people lifts, adhering to all safety protocols.
• Ability to safely use hand-held tools such as electric drills, safety cutters, fiber testing kits, etc.
• Ability to work extended shifts within a data center environment, withstanding heat levels ranging from 79°F to upwards of 105°F while maintaining appropriate hydration.
• Able to participate in rotational on-call duties, providing after-hours support in a 24/7 operational environment as needed.

Preferred Qualifications

• Minimum of 1 year experience directly supporting IT hardware Infrastructure and working inside of production data center environment.
• Technical certifications such as CompTIA A+, Network+
• Experience in following established procedures, performing network connectivity tasks, hardware component swaps, or installing hardware infrastructure.
• Experience using and/or supporting computer operating systems.
• Familiar with productivity applications such as workflow systems, collaboration, email, and scheduling tools.
• Ability to travel to foreign and domestic locations.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

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Apple accepts applications to this posting on an ongoing basis.