Site Service Business Lead

Leidos Inc; Springfield (VA); On-site; USD 116,000 - 210,000; Full time

Job summary

Leidos is seeking a Site Service Business Lead in the United States (Virginia) to coordinate service planning and performance across customer IT service providers and Government stakeholders for Network Connectivity Service requests and related program projects.

You will lead cross-functional teams, manage escalations, drive milestone reviews, and host customer reviews, while ensuring compliance with requirements and program objectives.

Qualifications

• Background in IT, computer systems engineering, systems engineering and analysis, or project management.
• 16 years of experience or equivalent education.
• Excellent communication and governance skills.
• Experience with stakeholder management.
• Experience with service or product management.
• Thrive in a dynamic environment and adapt to changing priorities.
• Able to resolve problems and manage projects from start to finish.

Responsibilities

• Go-to person on site for communication behind Program SBLs and PMs.
• Coordinate with customer, partner, and program stakeholders to resolve problems in projects and service offerings.
• Lead cross-functional teams to drive accountability for Network Connectivity Service requests and projects.
• Serve as customer contact for program information and host customer reviews.
• Establish standards for performance and measure progress toward goals.
• Ensure timely milestone reviews and routine reports; expose risks and develop action plans.
• Lead escalations and communicate program status to technical, non-technical, and executive audiences.
• Understand and implement long-term strategy for the network service area with program leadership.

Skills

Excellent communication

Stakeholder management

Project management

Service management

Organizational skills

Critical thinking

Education

Doctorate +8 years experience

Job description

Description

The Digital Modernization Sector at Leidos has an opening for a Site Service Business Lead (SBL) to support the contract's program and with the customer's service processes, projects and procedures. The Site SBL is the focal point on service planning and performance coordination with other customer enterprise IT service providers and with the appropriate Government stakeholders to determine service specific changes needed throughout the life of the Service via Service Fulfillment, and execution of Network Connectivity Service requests. This position works closely with program Site Lead, program leadership, customer leadership, and representatives of other IT service providers under the customer's IT ecosystem.

The job duties of the Site Service Business Lead (SBL) are as follows:

• Go-to person on site on behalf of the program for communication behind Program SBLs, Project Managers who act as the final point of contact, ensuring that any complicated endeavors during system development/implementation are solved immediately.
• Ensure all engineering and operation systems work together, from managing business and management aspects to making sure each part is engineered correctly to meet functional and technical requirements taking into consideration customer requirements.
• Identify and coordinate with customer, partner, and program stakeholders to communicate and resolve problems within specific projects and service offerings (people, process and/or technology) as they are identified.
• Support and lead cross-functional team/s to drive shared accountability, and mutual commitment to program delivery and objectives for Network Connectivity Service requests and program projects.
• Serve as a customer contact for program information, manage key relationships and host customer reviews for site and enterprise projects.
• Support and establish standards for performance and measuring progress towards goals.
• Ensure that timely and accurate milestone reviews and routine reports are conducted on assigned projects. Use these tools to expose risks and issues and develop action plans to mitigate risks and resolve issues.
• Lead escalations and communication on program status and issues to associates in technical, non-technical, and executive leadership functions.
• Understand and implement service area long-term strategy as it applies to the program alongside of the program defined network service area SBLs and program leadership.

Requirements

• TS SCI CI Poly
• Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master's and 10 years, bachelor's and 12 years, associates and 14 years or HS diploma and 16 years.
• Excellent communication, personal and governance skills, allowing them to resolve problems and manage projects from the beginning until completion with exceptional efficiency.
• Qualified candidates will have a background in IT, computer systems engineering, systems engineering and analysis, or project management.
• Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.
• Experience with service or product management.
• Exceptional organizational and critical thinking skills
• Experience with stakeholder management

Desired qualifications

• Expertise within a defined network service area. Such expertise would include network engineering, network security or network monitoring.
• Demonstrated expert ability to effectively work with senior and executive level government staff.
• Project Management experience

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting: August 25, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $116,350.00 - $210,325.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.