Site Repair Supervisor

SilkRoad; Norcross (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage (

Short/long-term disability

401(k) with company matching

PTO 15 days

Paid holidays

Onsite gym

Equal opportunity employer

Job summary

Radwell International is seeking an experienced Site Repair Supervisor to lead daily production, repair, warehouse, inventory, and operational activities at our Georgia facility.

You will drive productivity, quality, and a culture of accountability, while developing people and solving operational challenges. This leadership role partners with site leadership to improve performance and ensure customer satisfaction across multiple functions.

Qualifications

• 3-5 years of leadership experience in production, operations, repair, warehouse, manufacturing, or quality-focused environments.
• Experience leading cross-functional teams in a technical, manufacturing, or service environment.
• Industrial automation, electronics, or technical product knowledge is a plus.

Responsibilities

• Lead and provide daily direction to Technicians, Specialists, and Support Staff across production and warehouse operations
• Coordinate staffing, workload priorities, and operational workflow to ensure efficient movement of work through the facility
• Monitor team performance, operational metrics, quality standards, and productivity goals
• Coach, mentor, and develop employees through ongoing feedback, training, and performance management
• Support onboarding, cross-training, and employee development initiatives
• Ensure compliance with standard operating procedures, work instructions, safety requirements, and company policies
• Promote a safety-first culture and address workplace safety concerns
• Monitor production quality and identify opportunities to improve operational performance
• Support inventory accuracy, parts management, and material flow throughout the facility
• Identify bottlenecks, aging work orders, and operational challenges with corrective actions
• Communicate staffing, equipment, operational, and workflow concerns to site leadership
• Support continuous improvement initiatives and process enhancement projects
• Collaborate with Operations, Inventory, Warehouse, Sales, and other departments to maintain customer service expectations
• Assist with customer escalations and operational issue resolution
• Maintain accurate operational records and system documentation
• Support special projects, business initiatives, and operational priorities
• Serve as leadership resource in absence of the Operations Manager

Skills

Leadership experience

Staff development

Operational planning

Data-driven decisions

Process improvement

Communication

Problem solving

Cross-functional collaboration

Customer service metrics

Education

Associate degree in Business, Engineering, Operations, or related field

Tools

ERP systems

MS Excel

Job description

Site Repair Supervisor

Radwell International LLC | Production

Full-Time | Salary | On-site

Schedule: Monday-Friday – Primarily 8:00am to 5:00pm

2780 Peterson Place, Norcross, GA 30071

Summary

Radwell International is seeking an experienced and hands‑on Site Repair Supervisor to lead daily production, repair, warehouse, inventory, and operational activities at our Georgia facility. This role is responsible for driving productivity, quality, team development, and operational excellence while ensuring customer expectations are consistently met.

The ideal candidate is a strong leader who enjoys developing people, solving operational challenges, improving processes, and creating a culture of accountability and continuous improvement. This position works closely with site leadership to support business objectives, improve performance, and ensure operational success across multiple functional areas.

Key Responsibilities

• Lead and provide daily direction to Technicians, Specialists, and Support Staff across production and warehouse operations
• Coordinate staffing, workload priorities, and operational workflow to ensure efficient movement of work through the facility
• Monitor team performance, operational metrics, quality standards, and productivity goals
• Coach, mentor, and develop employees through ongoing feedback, training, and performance management
• Support onboarding, cross‑training, and employee development initiatives
• Ensure compliance with standard operating procedures, work instructions, safety requirements, and company policies
• Promote a safety‑first culture and proactively address workplace safety concerns
• Monitor production quality and identify opportunities to improve operational performance
• Support inventory accuracy, parts management, and material flow throughout the facility
• Identify bottlenecks, aging work orders, and operational challenges while implementing corrective actions
• Communicate staffing, equipment, operational, and workflow concerns to site leadership
• Support continuous improvement initiatives and process enhancement projects
• Collaborate with Operations, Inventory, Warehouse, Sales, and other departments to maintain customer service expectations
• Assist with customer escalations and operational issue resolution
• Maintain accurate operational records and system documentation
• Support special projects, business initiatives, and operational priorities as assigned
• Serve as a leadership resource in the absence of the Operations Manager when required

What We Are Looking For

• Proven leadership experience within production, manufacturing, repair, warehouse, operations, or technical environments
• Strong ability to motivate, coach, and develop employees
• Results‑driven leader with strong attention to detail
• Ability to work effectively in a fast‑paced operational environment
• Strong organizational, decision‑making, and problem‑solving skills
• Ability to prioritize multiple projects and competing business demands
• Customer‑focused mindset with a commitment to operational excellence
• Strong interpersonal skills and ability to lead through influence and accountability
• Experience driving process improvements and operational efficiencies

Knowledge and Skills

• Strong leadership and employee development abilities
• Excellent communication and organizational skills
• Data‑driven decision‑making capabilities
• Performance management and operational planning experience
• Ability to analyze workflows and improve operational processes
• Strong problem‑solving and troubleshooting skills
• Experience managing productivity, quality, and customer service metrics
• Ability to work collaboratively across departments
• Knowledge of industrial automation, repair operations, production, or technical services preferred
• Strong computer proficiency and experience utilizing operational systems and reporting tools

Education and Experience

• Associate degree in Business, Engineering, Operations, or a related field preferred; equivalent experience considered
• 3-5 years of leadership experience in production, operations, repair, warehouse, manufacturing, or quality‑focused environments preferred
• Experience leading cross‑functional teams in a technical, manufacturing, or service environment preferred
• Industrial automation, electronics, or technical product knowledge is a plus
• Experience managing operational metrics, productivity, quality, and employee performance preferred

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment.
• Company-sponsored short‑term and long‑term disability
• Company-paid $50,000 life insurance
• 401(k) with company matching
• 15 PTO days (accruing from day 1, available immediately)
• Paid company holidays
• Free onsite gym
• Additional voluntary benefits available to full‑time employees

Work Schedule

This is an exempt leadership position. Standard business hours are generally Monday through Friday from 8:00am to 5:00pm; however, this role supports operations that may extend beyond normal business hours. Additional hours, evenings, or weekends may be required based on business needs, projects, employee support, and operational priorities.

Work Environment

This position operates within both office and production environments. Employees regularly interact with warehouse, repair, inventory, and operational teams while supporting daily production activities. Frequent standing, walking, and movement throughout the facility are required. Employees must wear company‑issued identification and Radwear apparel as required and comply with all company safety policies and procedures. Closed‑toe, hard‑soled footwear is required.

Radwell International LLC is an equal opportunity employer.