Site Reliability Senior Manager

Octave; Town of Vernon (NY); Remote; USD 150,000 - 230,000; Full time

Job summary

Octave is seeking a Site Reliability Senior Manager to lead a growing SRE team, own reliability strategy for production systems, and partner with engineering, product, and security to make reliability a measurable outcome.

This hands-on leadership role emphasizes coaching engineers, incident management, and improving observability while guiding architecture decisions as the organization scales.

Qualifications

• Experience leading SRE teams and driving reliability initiatives.
• Strong knowledge of distributed systems and incident response.
• Proficiency in observability tools and modern cloud platforms.

Responsibilities

• Lead, hire, and grow an SRE team.
• Define reliability roadmap with SLIs/SLOs and error budgets.
• Own end-to-end incident management and post-incident reviews.
• Improve observability: metrics, logs, tracing, alerts.
• Automate to reduce toil and improve deployment safety.
• Balance feature velocity with reliability across lifecycle.
• Manage cloud cost and performance.

Skills

Leadership

Incident management

Observability

Cloud platforms (AWS/GCP/Azure)

Kubernetes

Terraform

CI/CD pipelines

Prometheus

Grafana

Datadog

OpenTelemetry

Communication

Tools

Kubernetes

Terraform

CI/CD

Prometheus

Grafana

Datadog

OpenTelemetry

Job description

Responsibilities

We're looking for a Site Reliability Manager to lead the team that keeps our platform fast, available, and resilient as we scale. You'll own the reliability strategy for our production systems, build and grow a high-performing SRE team, and partner closely with engineering, product, and security leaders to make reliability a shared, measurable outcome.

This is a hands‑on leadership role: you'll spend most of your time coaching engineers, setting direction, and improving how we operate, while staying close enough to the technology to guide architecture decisions and step in during critical incidents.

• Lead, hire, and develop a team of Site Reliability Engineers, fostering a culture of ownership, learning, and blameless accountability
• Define and drive the reliability roadmap, including SLIs, SLOs, and error budgets for critical services
• Own incident management end to end: on‑call structure, escalation paths, incident command, and post‑incident reviews that lead to lasting fixes
• Improve observability across the stack (metrics, logging, tracing, and alerting) so teams can detect and resolve issues quickly
• Champion automation to reduce toil, and drive improvements in deployment safety, capacity planning, and disaster recovery
• Partner with engineering and product leaders to balance feature velocity with reliability, and to embed reliability practices into the development lifecycle
• Manage cloud infrastructure cost and performance, identifying opportunities to optimize spend without compromising resilience
• Report on reliability health, trends, and risks to senior leadership

Education / Qualifications

• 7+ years of experience in site reliability engineering, DevOps, or infrastructure engineering, including 2+ years managing engineers
• Deep experience operating large-scale, distributed systems in production on a major cloud platform (AWS, GCP, or Azure)
• Strong working knowledge of Kubernetes and containerized workloads, infrastructure as code (e.g., Terraform), and CI/CD pipelines
• Hands‑on experience with observability tools such as Prometheus, Grafana, Datadog, or OpenTelemetry
• A track record of leading incident response and turning lessons learned into durable improvements
• Excellent communication skills and the ability to influence across teams and levels of seniority

Nice to Have

• Experience scaling an SRE function from an early stage
• Familiarity with compliance and security frameworks such as SOC 2, ISO 27001, etc
• Experience with chaos engineering, multi-region architectures, or FinOps practices
• Contributions to open‑source infrastructure or reliability tooling
• Experience leading globally distributed teams

About Octave

Octave provides mission‑critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non‑negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real‑world conditions and enterprise‑scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.

Site Reliability Senior Manager

Job Location (Short): Houston, Texas-USA | Madison, Alabama-USA | New York - Home Office, New York-USA

Workplace Type: Remote