Senior Institutional Services Automation Quality Control Analyst (Payments)

M&T Bank Corporation; Wilmington (DE); On-site; USD 68,000 - 114,000; Full time

Job summary

M&T Bank Corporation in Wilmington, Delaware, seeks an entrepreneurial and highly analytical Senior IS Automation Quality Control Analyst to design, develop, and execute automated test scripts for Money Movement and Fees capabilities. You will ensure high-quality processes by collaborating with cross-functional teams, defining acceptance criteria, and supporting CI/CD integrations.

The role requires strong QA experience, programming skills, familiarity with agile/DevOps practices, and a focus on

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field with a minimum of 2 years’ software QA and control experience, or six years combined education/experience
• Strong programming skills in one or more pertinent languages
• Solid understanding of quality control methodologies, tools, and processes
• Knowledge of agile development methodologies and DevOps practices
• Familiarity with defect tracking systems
• Strong problem-solving, verbal and written communication, and organizational skills

Responsibilities

• Develop, maintain and execute manual and automated test scripts for web, API, and/or mobile apps
• Collaborate with Development and Product Owner teams to understand requirements and acceptance criteria
• Integrate automated tests into CI/CD pipelines for efficient test execution
• Report defects, verify fixes, and drive QA process improvements
• Perform root cause analysis and assist debugging with the development team
• Ensure test data setup and environments are ready for automation
• Publish automation status reports with traceability of coverage
• Adhere to the Company’s risk and regulatory standards and internal controls
• Escalate risk-related issues to management
• Promote a culture of belonging and uphold the M&T Bank brand
• Complete other related duties as assigned

Skills

Test automation

API testing

CI/CD

Agile methodologies

Programming

QA tooling

Education

Bachelor’s degree in Computer Science/Engineering

ISTQB certification

Tools

Selenium

Job description

Overview: The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic program of continuous improvement to support the growth objectives. The goals of the program are to reduce operational issues and risks by standardizing processes, implementing best practices in key areas, and adding new governance and control functions. In addition, long term digital transformation is required to grow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve. These two strategic focus areas are driving growth in overall business investment.

Job Summary: In alignment with the business strategy, we are seeking an entrepreneurial and highly analytical Senior IS Automation Quality Control Analyst to ensure the efficient delivery of high-quality business processes for Money Movement and Fees capabilities by designing, developing, and executing automated test scripts that support software products for the Bank’s Institutional Services (IS) customers. You will work closely with cross-functional teams to understand system architecture, product requirements, and deliver test automation solutions that ensure both functional and non-functional quality coverage. Reporting to the QA Manager to support Money Movement & Fees, you will be responsible for defining and executing the manual & automation testing for core capabilities such as client receipts and disbursements, payment risk management and migrations, billing and invoicing, exception handling, and operational controls.

Primary Responsibilities:

• Develop, maintain and execute manual and automated test scripts for web, API (Application Programming Interface), and/or mobile applications using appropriate tools and frameworks.
• Collaborate with Development teams to understand system architecture and implementation; collaborate with Product Owner team by engaging in regular sprint planning and backlog grooming sessions to understand product requirements and acceptance criteria, translating them into comprehensive test automation scripts that ensure coverage of both functional and non-functional requirements.
• Collaborate with engineers to integrate automated tests into CI/CD (Continuous Integration/Continuous Deployment) pipelines using the appropriate tools ensuring seamless and efficient test execution throughout the development life cycle.
• Report defects clearly, verify fixes, and contribute to continuous improvement of the quality assurance process.
• Complete root cause analysis of test failures and assist with debugging issues alongside the development team.
• Ensure sufficient test data set-up and environment readiness for automation runs.
• Maintain automation documentation and publish automation test execution status report with traceability of test coverage at feature level and communicate it to stakeholders.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

• Bachelor’s degree in Computer Science, Engineering, or related field and a minimum of 2 years’ software quality assurance and control experience, with creation and maintenance of test scripts for desktop/web applications/API/webservices testing or in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ software quality assurance and control experience, with creation and maintenance of test scripts for desktop/web applications/API/webservices testing.
• Strong programming skills in one or more pertinent languages.
• Sound understanding of quality control methodologies, tools, and processes.
• Sound knowledge of agile development methodologies and Development Operations practices.
• Familiarity with pertinent defect tracking systems.
• Strong problem-solving skills.
• Strong verbal and written communication skills.
• Strong organizational skills.

Education and Experience Preferred:

• Minimum of 7 years’ software quality assurance and control experience.
• Experience in testing cloud-based applications and APIs.
• Strong domain expertise in Money Movement and Fees capabilities, including client receipts and disbursements, billing triggers, exception handling, and operational controls.
• Deep expertise in payment systems and payment processing concepts, including but not limited to: payment submission and orchestration, authentication and authorization, clearing and settlement, idempotency, error detection, and exception management.
• Strong understanding of payment risk, controls, and fraud management, including: preventative and detective controls, operational risk, resiliency and auditability.
• Exposure to fintech platforms and emerging technologies, with a solid understanding of modern digital ecosystems and integration patterns.
• Exposure to AI concepts and tools (e.g., AI-assisted testing, test data generation, intelligent automation) is highly preferred, with the ability to apply AI-driven approaches to improve QA efficiency and coverage.
• ISTQB (International Software Testing Qualifications Board) or similar QA certification.
• Experience with pertinent performance and load testing tools.
• Exposure to security testing practices and tools.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $68,400.00 - $114,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location Wilmington, Delaware, United States of America

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.