Site Reliability Engineer–Incident Response Lead

IT Accel, Inc.; Jersey City (NJ); Hybride; USD 110 000 - 165 000; Plein temps

Résumé du poste

IT Accel, Inc. is seeking a hands-on Site Reliability Engineer to keep platforms stable during peak holiday traffic.

You will own SRE practices for the season and lead incident response when issues arise—driving resolution and ensuring repetition of problems is prevented. Responsibilities include leading incident response, triage, coordinating the bridge, communicating with IT leadership and stakeholders, and improving monitoring, alerts, and runbooks for rapid recovery.

Qualifications

• 7+ years in SRE, DevOps, or production operations with 3+ years in an SRE role.
• Proven track record leading major incidents and incident command.
• Hands-on with public cloud (GCP and/or Azure).
• Strong observability experience with Datadog, Splunk, Dynatrace, Grafana/Prometheus.
• Scripting in Python/Bash/PowerShell and IaC (Terraform).
• Familiar with ITSM processes (ServiceNow).

Responsabilités

• Lead incident response during peak season: triage, coordinate the bridge, drive resolution and communicate status.
• Run blameless post-incident reviews and track corrective actions to closure.
• Define and tune SLIs, SLOs, and alert thresholds for key systems.
• Build and maintain runbooks, escalation paths, and on-call procedures.
• Improve monitoring, logging, and dashboards to catch issues early.
• Lead pre-peak readiness: capacity checks, freezes, failover tests, game-day drills.
• Automate repetitive tasks to reduce toil and speed recovery.
• Participate in on-call rotations, including some after-hours/weekend coverage.

Connaissances

SRE/DevOps

Incident leadership

Cloud (GCP/Azure)

Observability tools

Scripting

Terraform / IaC

ITSM (ServiceNow)

Outils

Datadog

Splunk

Dynatrace

Grafana/Prometheus

Kubernetes

Terraform

ServiceNow

Description du poste

Type: 90-Day Contract (W-2)
Location: Jersey City, NJ
Schedule: Hybrid - Onsite Tuesdays and Wednesdays (minimum). Remote the other 3 days.
Duration: 90-day contract, approved through the holiday season. Extension possible.
Start Date: ASAP
Hours / On-Call: 40 hours/week. On-call rotation during the holiday period. After-hours work is paid as approved overtime or offset with comp time.

About The Role

Our client is heading into its busiest season of the year and needs a hands-on SRE to keep its platforms stable through peak holiday traffic. You will own SRE practices for the season and lead incident response when something breaks — running the bridge, driving resolution, and making sure the same problem does not happen twice.

What You'll Do

• Lead incident response during the holiday period: triage, coordinate the bridge, drive resolution, and communicate status to IT leadership and business stakeholders.
• Run blameless post-incident reviews and track corrective actions to closure.
• Define and tune SLIs, SLOs, and alert thresholds for customer-facing and store-supporting systems.
• Build and maintain runbooks, escalation paths, and on-call procedures for the season.
• Improve monitoring, logging, and dashboards so issues are caught before customers notice.
• Lead pre-peak readiness work: capacity checks, change freezes, failover tests, and game-day exercises.
• Automate repetitive operational tasks to reduce toil and speed up recovery.
• Take part in the on-call rotation, including some after-hours and weekend coverage.

What You Bring

• 7+ years in SRE, DevOps, or production operations, with at least 3 years in an SRE role.
• Proven track record leading major incidents (incident commander or equivalent).
• Strong hands-on experience with public cloud — Google Cloud Platform and/or Microsoft Azure.
• Hands-on with observability tools (e.g., Datadog, Splunk, Dynatrace, Grafana/Prometheus, or similar).
• Scripting and automation skills in Python, Bash, or PowerShell.
• Working knowledge of infrastructure-as-code (Terraform or similar) and CI/CD pipelines.
• Experience with ITSM incident and change processes (ServiceNow or similar).
• Calm under pressure, with clear written and verbal communication.

Nice to Have

• Retail or e-commerce peak-season experience (Black Friday / Cyber Monday).
• Kubernetes / GKE experience.
• Experience supporting POS and store systems.