Site Reliability Engineer III - Performance Engineer- Service now (Enterprise Technology)

Archer; San Francisco (CA); On-site; USD 160,000 - 210,000; Full time

Job summary

JPMorgan Chase in San Francisco seeks a Site Reliability Engineer III to own end-to-end reliability for the ServiceNow platform. You will drive incident response, post-mortems, and SLIs/SLOs while collaborating with architecture to improve platform performance and reduce toil.

You will apply JVM tuning, database performance improvements, and enterprise AI capabilities to accelerate incident triage and resolution, ensuring data sensitivity and security at every step.

Qualifications

• Formal training or certification in site reliability engineering concepts.
• 3+ years of applied SRE experience.
• Familiarity with implementing SRE within an application or platform.
• Strong knowledge of web application stack components.

Responsibilities

• Owns end-to-end reliability for the ServiceNow platform, including incident response, SLO/observability, automation, and platform performance engineering.
• Troubleshoots incidents and drives blameless post-mortems and non-recurrence actions.
• Defines/defends SLIs/SLOs and error budgets; improves telemetry, monitoring, alerting, and performance testing review.
• Monitors platform and product performance metrics; partners with engineering on remediation.
• Automates repetitive operational work to reduce toil.
• Performs design reviews for platform/tenant implementations with architecture on standards.

Skills

SRE fundamentals

Programming: Python

Java/JVM

Observability

Incident response

Post-mortems

AI capabilities

Database tuning

Cloud/SaaS

ServiceNow

Education

SRE training/certification

Tools

ServiceNow

Job description

Archer is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission‑critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within the Enterprise Technology, Infrastructure Platforms team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end‑to‑end operations, availability, reliability, and scalability of your application or platform.

Job Responsibilities

• Owns end‑to‑end reliability for the ServiceNow platform, including incident response, SLO/observability, automation, and platform performance engineering
• Troubleshoots incidents/problems; leads blameless post‑mortems and drives non‑recurrence actions
• Defines/defends SLIs/SLOs and error budgets; improves telemetry, monitoring, alerting, and performance testing review
• Monitors platform and product performance metrics; partners with engineering on remediation
• Identifies and delivers stability/resiliency/performance improvements; supports platform/vendor upgrades
• Automates repetitive operational work to reduce toil
• Performs design reviews for platform/tenant implementations; partners with architecture on platform standards
• Holistically analyzes ServiceNow instances to identify/remediate resource contention across all layers of the stack; explores platform Java and JavaScript to understand ServiceNow application behavior
• Improves throughput via JVM memory allocation and garbage collection tuning; optimizes relational database performance via query refactoring and/or database tuning
• Uses enterprise‑authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post‑incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Applies enterprise‑authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse‑first improvements tied to SLO outcomes.

Required Qualifications, Capabilities, And Skills

• Formal training or certification on site reliability engineering concepts and 3+ years applied experience
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
• Strong enterprise platform support experience and practical SRE/observability fundamentals relevant to ServiceNow
• 10+ years in technical support, software development, performance load testing, or professional services
• Expert‑level understanding of web application stack components
• Scripting: one or more of JavaScript, Python, Perl, Unix shell, Windows PowerShell
• Experience working with/debugging object‑oriented code like Java
• Strong RDBMS experience (Oracle/MySQL/SQL Server/PostgreSQL) and performance tuning; JVM performance tuning (memory/GC) and troubleshooting in complex systems
• Working knowledge of using enterprise‑authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
• Ability to validate AI‑assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements

Preferred Qualifications, Capabilities, And Skills

• ServiceNow CSA (or higher)
• Prior ServiceNow architecture exposure (training can be provided)
• Cloud/SaaS experience
• Memory management and dump analysis (Java heap dump analysis preferred)
• ITSM/ITIL/CMDB fundamentals
• Linux/Unix or Windows Server administration
• Browser/network troubleshooting tools (e.g., Firebug, Chrome DevTools, Fiddler)

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.