Site Reliability Engineer III

Testing Site - JPMC; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase within the Consumer and Community Banking is seeking an experienced Site Reliability Engineer III to join an agile team. You will design, implement, and operate trusted, scalable tech products across domains, focusing on security, stability, and reliability to support business objectives.

You will guide peers, build deployment approaches, and champion SRE best practices while collaborating with engineers and stakeholders to resolve complex issues and improve service levels.

Qualifications

• Formal training or certification in software engineering concepts and 3+ years applied experience.
• Proficient in site reliability culture and applying it to apps or platforms.
• Proficient in Python, Java/Spring Boot, or .Net.
• Experience with observability and SLO alerting using monitoring tools.
• Experience with CI/CD tools such as Jenkins, GitLab, or Terraform.
• Familiarity with container orchestration (ECS, Kubernetes) and Docker.
• Familiarity with troubleshooting common networking technologies.

Responsibilities

• Guides others in building designs and gaining consensus.
• Collaborates to design and deploy CI/CD pipelines.
• Designs for availability, reliability, and scalability in applications.
• Implements infrastructure as code and network as code.
• Works with stakeholders to resolve complex problems.
• Monitors service levels and proactively resolves issues.
• Advocates SRE best practices within the team.

Skills

Site reliability

Python

Java/Spring Boot

.Net

CI/CD

Observability

SRE culture

Troubleshooting

Networking basics

Automation

Education

Formal training or certification in software engineering concepts

Tools

Grafana

Dynatrace

Prometheus

Datadog

Splunk

Jenkins

GitLab

Terraform

ECS

Kubernetes

Docker

Job description

As a Site Reliability Engineer III at JPMorgan Chase within the Consumer and Community Banking, you will serve as an experienced member of an agile team, focusing on designing and delivering trusted, market-leading technology products that are secure, stable, and scalable. You will be responsible for implementing critical technology solutions across multiple technical domains, supporting various business functions to achieve the firm's objectives.

Job responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate
• Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
• Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications
• Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Supports the adoption of site reliability engineering best practices within your team

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3 + years applied experience
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
• Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.)
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker
• Familiarity with troubleshooting common networking technologies and issues

Preferred qualifications, capabilities, and skills

• Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision
• Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation
• Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team
• Ability to initiate and implement ideas to solve business problems