Site Reliability Engineer II — Remote, GCP & Observability

HTC Global Services, Inc.; Dearborn (MI); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work

Work-Life Balance

Career development plan

Rewards & Recognition program

Upskilling opportunities

Career mobility

Job summary

HTC Global Services is seeking a Site Reliability Engineer II to join a remote-friendly SRE team supporting GCP-based data platforms. You will ensure the availability, reliability, and performance of cloud and network systems through automation, monitoring, and optimization.

You will collaborate across infrastructure teams to automate tasks, monitor production, and develop tooling for system access, logging, and incident management. Strong knowledge of Dynatrace, BigQuery, and CI/CD is preferred.

Qualifications

• 4+ years of experience in IT.
• 3+ years of development experience.
• Practitioner-level experience with at least one coding language or framework.
• Hands-on experience with Google Cloud Platform (GCP).
• Experience with BigQuery.
• Experience with Dynatrace.
• Proficiency with monitoring and observability tools, ideally Dynatrace or comparable tools such as Datadog or New Relic.
• Familiarity with ITSM tools such as ServiceNow, including incident, problem, and change management.

Responsibilities

• Collaborate with infrastructure teams to automate routine tasks.
• Monitor and manage production environments, proactively identifying and resolving issues.
• Build tooling for system access monitoring, log session recording, and reliability administration across multiple data centers.
• Engage with engineering teams to improve on-call efficiencies, incident management, and post-mortem analysis.
• Perform capacity planning and optimization to support growing demands and traffic patterns.
• Maintain monitoring and alerting systems for proactive system health checks.
• Improve system performance, stability, and security through data-driven analysis and optimization.
• Create and maintain comprehensive documentation and diagrams to facilitate knowledge sharing.
• Work hands-on with cloud infrastructure, BigQuery workloads, CI/CD pipelines, and enterprise monitoring tools to maintain critical systems at scale.

Skills

Troubleshooting skills

GCP experience

Development experience

Observability

Problem-solving

Tools

Dynatrace

Datadog

New Relic

ServiceNow

BigQuery

Job description

HTC Global Services is seeking a Site Reliability Engineer II to join a remote-friendly SRE team supporting GCP-based data platforms. You will ensure the availability, reliability, and performance of cloud and network systems through automation, monitoring, and optimization.

You will collaborate across infrastructure teams to automate tasks, monitor production, and develop tooling for system access, logging, and incident management. Strong knowledge of Dynatrace, BigQuery, and CI/CD is preferred.