Site Reliability Engineer II

FICO; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company that excels in analytics software, providing critical support for cloud and hosted solutions. In this role, you'll leverage your problem-solving and analytical skills to ensure the stability and performance of cutting-edge applications. You'll have the chance to work with a diverse range of technologies, contributing to continuous improvements in processes. The company offers a competitive compensation package and a people-first work environment that values employee growth and work/life balance. This is your opportunity to make a significant impact in a rapidly evolving field.

Benefits

Competitive compensation

Benefits programs

Work/life balance initiatives

Employee resource groups

Social events

Qualifications

• Strong problem-solving and analytical skills are essential.
• Experience with RedHat Enterprise Linux and web technologies is required.
• Knowledge of cloud platforms and containerization is a plus.

Responsibilities

• Support full stack of Public and Private Cloud applications.
• Manage operations and stability of environments.
• Drive incidents to resolution and improve support processes.

Skills

Problem-solving skills

Analytical skills

English communication

Customer handling

RedHat Enterprise Linux (RHEL)

Web technologies knowledge

Cloud platforms (AWS)

Containerization (Docker, Kubernetes)

Observability tools (Kibana, Splunk, Prometheus)

Relational databases (MySQL, SQL Server, Oracle)

Networking systems knowledge

Scripting/programming skills

Tools

Docker

Kubernetes

AWS

ServiceNow

Job description

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"The Site Reliability Engineering group is a global team responsible for providing 24x7 operational support of the company's Cloud, SaaS, ASP, and hosted solutions. Those who excel in this role have the willingness and ability to learn new technologies quickly and adapt to different technical environments. We seek engineers with exceptional diagnostic and problem-solving skills. You’ll have the opportunity to work with diverse technologies and resolve incidents across a broad spectrum of technical challenges." – Sr Director, Site Reliability Engineering

What You’ll Contribute

1. Support the full stack of Public Cloud, Private Cloud, and hosted web-based applications.
2. Focus on customer-centric support, aiming to prevent recurring problems and improve support processes.
3. Manage the operations and stability of environments following established procedures and best practices.
4. Contribute to continuous improvement of processes and procedures.
5. Drive incidents to resolution.
6. Implement, monitor, refresh, and perform disaster recovery tasks on all supported applications.

What We’re Seeking

1. Strong problem-solving and analytical skills.
2. Excellent English communication and interpersonal skills.
3. Ability to build rapport and handle customers under high-pressure situations and escalations.
4. Proven experience with RedHat Enterprise Linux (RHEL).
5. Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, Open AM). Outsystems experience is a plus.
6. Support knowledge of cloud platforms such as Amazon Web Services (AWS) including EC2, EKS, Lambda, S3.
7. Support knowledge of containerization technologies like Docker and Kubernetes.
8. Experience with observability tools such as Kibana, Splunk, Prometheus.
9. Working knowledge of relational databases like MySQL, SQL Server, Oracle.
10. Experience with LDAP design, implementation, and networking.
11. Knowledge of Storage Management Solutions (SAN, NAS, etc.).
12. Understanding of networking systems, protocols, firewalls, TCP/IP, load balancers, and firewalls.
13. Familiarity with ITIL standards and technologies such as ServiceNow.
14. Scripting/programming skills in Puppet, PowerShell, PERL, .NET, Python, Bash, or UNIX Shell are a plus.
15. Experience in full-stack software development with Java, including debugging and log analysis, is also beneficial.

Our Offer to You

1. An inclusive culture reflecting our core values: Act Like an Owner, Delight Our Customers, and Earn Respect.
2. The opportunity to make an impact and develop professionally by leveraging your strengths and engaging in valuable learning experiences.
3. Highly competitive compensation, benefits, and rewards programs that motivate and recognize your efforts.
4. An engaging, people-first work environment that promotes work/life balance, employee resource groups, and social events.

Why Make a Move to FICO?

At FICO, you can develop your career in one of the fastest-growing fields in technology today – Big Data analytics. You’ll contribute to our mission to help businesses use data to improve decision-making through advances in artificial intelligence, machine learning, and optimization.

FICO makes a significant impact worldwide:

• Credit Scoring — Used by 90 of the top 100 US lenders.
• Fraud Detection and Security — Protecting 4 billion payment cards globally.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Our solutions support digital transformation, making us among the top 100 software companies by revenue. We work with major banks, insurers, retailers, and telecoms, fostering a diverse and inclusive environment. Join us to develop your skills and grow your career. Help us change the way business thinks!

Learn more about fulfilling your potential at www.fico.com/Careers

Our Commitment to Diversity

FICO promotes inclusion and seeks diverse candidates. We are an equal opportunity employer, offering opportunities regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, or Veteran status. We encourage candidates from underrepresented groups to apply, even if they don’t meet every qualification.

For more information, see our Privacy Policy at https://www.fico.com/en/privacy-policy