Site Reliability Engineer II

Next Frontier Capital; Tampa (FL); On-site; USD 120,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Site Reliability Engineer II to strengthen reliability within the Payments Technology Team. You will partner across functions to define SLOs/SLIs, implement robust monitoring, and own incident management.

The role emphasizes AI-assisted triage and RCAs to reduce downtime and improve service quality. You'll apply Dynatrace, Splunk, Kafka, and Kubernetes to scale reliability across on‑prem and cloud environments, while building automated runbooks and improving

Qualifications

• Formal training or certification on software engineering concepts and 2+ years applied experience (NAMR/APAC – India/ LATAM/ Hong Kong)
• Working knowledge of enterprise AI capabilities in SRE workflows with strong validation habits
• Ability to assess AI-assisted operational recommendations for correctness and risk
• Large-scale app/infrastructure experience across on‑prem and public cloud environments
• Hands-on observability: monitoring, tracing, log analysis with Dynatrace/Geneos/Splunk
• Strong microservices with Java/Spring Boot and event-driven patterns (Kafka)
• DevOps: Jenkins CI/CD, Docker, Kubernetes, automation practices
• Scripting: Python, Bash/PowerShell, Node.js

Responsibilities

• Deliver end-to-end service delivery to enable reliable business operations across the firm.
• Partner with cross-functional teams to define and maintain SLOs/SLIs and error budgets.
• Uses enterprise AI capabilities to speed incident triage, troubleshooting, and post-incident analysis.
• Own day-to-day operational processes including incident management, RCA, and change/event management.
• Monitor production environments and build alerting to detect incidents early and minimize downtime.
• Design and implement Dynatrace instrumentation to monitor performance and user experience.
• Apply AI-driven insights to identify toil and reliability risks and prioritize improvements.

Skills

SRE fundamentals

AI-assisted ops

Incident management

RCA & root cause analysis

Cloud and on‑prem networking

Observability & monitoring

Distributed systems

Java & Spring Boot

DevOps & CI/CD

Python / Bash / Node.js

Tools

Dynatrace

Geneos

Splunk

Apache Kafka

Jenkins

Docker

Kubernetes

Oracle

GemFire/Geode

Liquibase

SQL databases

Job description

Play a key role in ensuring system reliability at one of the world’s most iconic and largest financial institutions.

As a Site Reliability Engineer II at JPMorgan Chase within the within the Corporate and Investment Bank, Payments Technology Team, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you’ll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase’s business and relevant technologies.

Job Responsibilities

• Deliver end-to-end application and/or infrastructure service delivery to enable reliable business operations across the firm.
• Partner with cross-functional teams to define and maintain SLOs/SLIs and error budgets for key production services, proactively resolving issues before customer impact.
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Own day-to-day operational processes including incident management, problem management (RCA), and change/event management (monitoring and alerting).
• Monitor production environments for anomalies using standard observability tools; build and maintain alerting mechanisms to detect incidents early and minimize downtime.
• Design and implement Dynatrace instrumentation to monitor performance, infrastructure health, and user experience; analyze trends, communicate as needed, and provide solutions to business and technology stakeholders.
• Applies enterprise-authorized AI capabilities within the work environment to identify recurring toil and reliability risks from operational signals, prioritizing reuse-first improvements and measurable SLO outcomes.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 2+ years applied experience (NAMR/APAC – India/ LATAM/ Hong Kong)
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows (e.g., troubleshooting support and runbook drafting) with strong validation habits and awareness of data sensitivity.
• Ability to assess AI-assisted operational recommendations for correctness and risk, and apply appropriate controls to maintain resiliency, security, and auditability.
• Large-scale application/infrastructure experience across on‑prem and public cloud environments, including strong understanding of core networking (DNS, TCP/IP, VPN, load balancing).
• Hands‑on observability expertise: production monitoring, distributed tracing, log analysis, and instrumentation using tools like Dynatrace, Geneos, and Splunk plus application logging frameworks.
• Strong microservices engineering with Java and Spring Boot, including event‑driven patterns using Apache Kafka.
• Solid data layer skills: Oracle databases, GemFire/Geode distributed caching, Liquibase migrations, and strong SQL/database management experience.
• DevOps and delivery proficiency: Jenkins‑based CI/CD, Docker, Kubernetes, and modern automation practices for build, test, deploy, and release.
• Scripting capability for automation and ops tasks across Python, Bash/PowerShell, plus Node.js scripting experience.

Preferred qualifications, capabilities, and skills

• Experience with one or more general‑purpose programming languages and/or automation scripting.
• Experience working in banking and payment domains such as: Client Liquidity, High and low value payment and SWIFT.
• Collaborate well and possess the ability to foster relationships effectively with diverse groups across geographies.
• Ability to multi‑task, handling complex requirements and is adaptable.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Work in technology while increasing your knowledge and skillsets at one of the world’s leading organizations