Site Reliability Engineer

NETFORCE Group; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

10 days of paid vacation

5 days of sick leave

Opportunity for relocation to office countries

Job summary

A technology-driven healthcare logistics provider in the United States is seeking a Cloud Infrastructure Specialist to automate and enhance infrastructure processes. The role involves troubleshooting production incidents, managing service level objectives, and supporting multiple development teams. Ideal candidates will have strong experience in GCP, Terraform, and Kubernetes, and thrive in a collaborative and remote-friendly environment. Benefits include 10 days of paid vacation, sick leave, and a focus on US market challenges.

Qualifications

• Experience with cloud-native infrastructure and automation.
• Proven competence in troubleshooting production incidents.
• Strong communication skills and a collaborative mindset.

Responsibilities

• Automate infrastructure processes to eliminate toil.
• Troubleshoot production incidents and define resolutions.
• Manage SLOs and error budgets for production services.
• Guide developers to maintain shipping confidence.

Skills

GCP

Terraform

Kubernetes

Go (Golang)

Prometheus

Grafana

SQL / NoSQL

Helm

eBPF

Vault

OpsGenie

PagerDuty

Job description

Overview

A technology-driven Non-Emergency Medical Transportation (NEMT) service focused on providing patients with safe, reliable, and timely rides to medical appointments. The goal is to eliminate transportation barriers in accessing healthcare. The team works in a collaborative, remote-friendly environment with hours aligned to the US Eastern Time zone. The focus is on developing and supporting systems for dispatch, scheduling, and driver coordination — directly impacting people’s daily lives. A great fit for those who want to use technology to solve real challenges in healthcare logistics.

Technical Requirements

• Platform & Infrastructure GCP, Terraform (IaC), Kubernetes, Service Mesh (Istio / Linkerd), Linux distributed systems at scale
• Language & Observability Go (Golang), Prometheus / Grafana, Distributed tracing, SQL / NoSQL at scale
• Competencies Cloud native mindset · Automate Everything · Speaks developers language · Fantastic communication · SLO / error quota ownership
• Nice to Have Helm, eBPF, Vault / Crossplane, OpsGenie / PagerDuty

Responsibilities

• Eliminate toil through automation, re-architecting, and refactoring — not just patching symptoms.
• Approach every incident with an "Automate Everything" mindset so the same problem never fires twice.
• Pair with software engineers to troubleshoot and resolve production incidents down to root cause.
• Drive complex infrastructure changes with full transparency, clear communication, and zero downtime.
• Design and implement self-healing, reliable, and scalable infrastructure in a cloud-native environment.
• Guide and unblock developers across multiple teams so they can keep shipping with confidence.
• Define SLOs and error quotas for production services; own and manage the error budget.
• Own the GitOps workflow via ArgoCD — every deployment is Git-defined, automated, and reproducible.
• Write or review postmortems after incidents; track corrective actions to completion. Participate in the follow-the-sun on-call rota and actively champion our DevOps culture.
• We’re currently looking for someone who is comfortable working evening hours and can be reliably online from 6:00 PM to 2:00 AM.

What does an average day look like?

You’ll proactively support production workloads, troubleshoot issues to their root cause, and write or review postmortems once incidents are resolved. You’ll continuously identify weaknesses in infrastructure and observability and feed them into the improvement backlog.

Benefits

• Opportunity to work on a live product focused on the US market
• 10 days of paid vacation and 5 days of sick leave
• Possibility of relocation to countries where we have offices