Site Reliability Engineer

Vibrant Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

401(k) with PNC match

Paid time off including vacation and holidays

Educational assistance programs

Job summary

PNC is seeking a Site Reliability Engineer to enhance operations through data-driven improvements in Pittsburgh, PA. The role involves collaborating with technology teams and developing resilient systems that ensure critical applications run smoothly.

Ideal candidates should possess a Bachelor’s degree and have at least 2 years of relevant experience. Join us in fostering an inclusive workplace while contributing to operational excellence.

Qualifications

• 2+ years of relevant professional experience preferred.
• In lieu of a degree, equivalent education and experience may be considered.

Responsibilities

• Support SRC Operations through data analytics for process improvements.
• Collaborate with technology teams to enhance service delivery.
• Develop systems for reliability and performance.
• Create monitoring and alerting systems for critical applications.
• Analyze operating site metrics for performance tuning.
• Provide operational support for large-scale software applications.

Skills

Analytical Thinking

Application Development

Business Management

Capacity Planning

Customer Solutions

Design

Group Problem Solving

Process Improvements

Release Management

Site Reliability Engineering

Software Solutions

User Experience (UX) Design

Education

Bachelor's Degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Site Reliability Engineer within PNC’s Technology organization, you will be based in Pittsburgh, PA.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Core Responsibilities

• Leverage technical skill and analytical thinking to support SRC Operations in process improvements driven by data analytics.
• Identify proactive problem areas and collaborate with technology teams to improve service delivery.
• Understanding of systems development lifecycle and base technology skills with curiosity to continue to learn.
• Designs and develops systems that are resilient and highly performant at tremendous scale. Partners to develop engineering toolset to drive stability & automation. Assesses opportunities to drive engineering stability through the analytics and metrics.
• Develops and implements automated and sustainable monitoring and alerting sites to ensure the availability and performance of critical applications.
• Collaborates cross-functionally to gather and analyze metrics from operating sites and applications to assist in performance tuning and fault finding as well as improve scalability and reliability metrics. Troubleshoots incidents and participates in testing approaches and test strategy results.
• Performs analytics on previous incidents and usage patterns to better predict issues and take proactive actions. Identifies opportunities to evangelize adoption for greater self-healing and resiliency patterns.
• Provides operational support and engineering for multiple large-scale distributed software applications.
• Partners with technology teams across the enterprise to establish Site Reliability Engineering best practices and automated solutions with a focus on operational excellence.

Employee Expectations

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Preferred Skills

• Analytical Thinking
• Application Development
• Business Management
• Capacity Planning
• Customer Solutions
• Design
• Group Problem Solving
• Process Improvements
• Release Management
• Site Reliability Engineering
• Software Solutions
• User Experience (UX) Design

Competencies

• Analytical Thinking
• Application Design
• Architecture
• Application Maintenance
• Application Testing
• IT Standards
• Procedures & Policies
• Software Process Improvement (SPI)
• Software Reliability Management
• System Testing
• Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.