Site Reliability Engineer

Humana Inc; Northern (KY); Hybrid; USD 81,000 - 110,000; Full time

Job summary

Humana Inc. seeks a Site Reliability Engineer to ensure reliability, scalability, and performance of critical automation platforms across production environments.

The role emphasizes operational excellence, incident management, and continuous improvement to keep development teams focused on delivering new automation capabilities. The engineer will monitor health and performance, lead incident response, and drive observability improvements while partnering with engineering teams to enhance

Qualifications

• Bachelor's degree in computer science, information technology, engineering, or a related field.
• 2+ years in Site Reliability Engineering, DevOps, or related roles.
• Experience with production automation platforms and cloud environments.
• Strong knowledge of monitoring, incident response, and RCA.
• Familiarity with CI/CD, version control, and release processes.

Responsibilities

• Monitor and maintain the health, availability, and performance of automation platforms.
• Lead incident response and root cause investigations to minimize outages.
• Improve observability with dashboards, alerts, and operational reporting.
• Collaborate with development teams to boost reliability and scalability.
• Support deployment, testing, configuration, and release activities.
• Automate operational processes to reduce manual effort and risk.
• Identify production risks and apply reliability best practices.

Skills

SRE experience

System reliability

Incident management

Observability

Automation scripting

Education

Bachelor's degree in CS/IT/Engineering

Tools

CI/CD pipelines

Source code management

Release management

Ansible

PowerShell

Python

Terraform

Selenium

Job description

# **Become a part of our caring community**We are seeking a Site Reliability Engineer (SRE) to help ensure the reliability, scalability, and performance of critical automation platforms. This role will support production automation solutions across multiple technology domains, including RPA, infrastructure automation, validation frameworks, and other strategic automation initiatives. The ideal candidate will focus on operational excellence, system stability, incident management, and continuous improvement, enabling development teams to remain focused on delivering new automation capabilities.The Site Reliability Engineer coordinates software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Ensures proper controls are established and maintained over test and production systems and software source code. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. **Key Responsibilities*** Monitor and maintain the health, availability, and performance of automation platforms and production services.* Lead incident response, troubleshooting, and root cause investigations to minimize service disruptions.* Improve observability through monitoring, alerting, dashboards, and operational reporting.* Partner with development teams to enhance system reliability, scalability, and operational readiness.* Support deployment, testing, configuration, and release activities across automation solutions.* Drive automation of operational processes to reduce manual effort and improve platform stability.* Identify and remediate production risks while implementing the best reliability practices across the Automation Office. **Required Qualifications*** Bachelor's degree in computer science, Information Technology, Engineering, or a related field.* 2+ years of experience in Site Reliability Engineering, Systems Engineering, DevOps, Application Support, or a related technical role.* Experience supporting production applications, platforms, or automation frameworks in a large-scale enterprise environment.* Strong understanding of system reliability, monitoring, alerting, incident management, and root cause analysis.* Experience with software testing, quality assurance, configuration management, and production deployments.* Knowledge of CI/CD pipelines, source code management, and release management best practices.* Experience with automation technologies, scripting, or infrastructure-as-code tools (e.g., Ansible, PowerShell, Python, Terraform, RPA, Selenium or any automation technologies).* Familiarity with production support methodologies and/or cloud platforms, distributed systems.* Ability to identify performance bottlenecks, implement reliability improvements, and mitigate operational risks.* Experience establishing and maintaining controls across test and production environments.* Strong troubleshooting, analytical, and problem-solving skills with the ability to work independently in ambiguous situations.* Excellent communication and collaboration skills with cross-functional engineering and operations teams.* Passion for continuous improvement and enhancing the reliability and scalability of critical business systems. **Preferred Qualifications*** Experience with enterprise automation platforms and cloud technologies.* Knowledge of observability, monitoring, and incident management best practices.* Experience with Infrastructure as Code, DevOps, or automation frameworks.* Exposure to large-scale distributed systems and production environments.* Relevant cloud, automation, or SRE certifications.# **Use your skills to make an impact****Work at Home Statement**To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. **HireVue Statement**As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. **Social Security Number Alert Statement**Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions on how to add the information into your official application on Humana's secure website.Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.**Scheduled Weekly Hours**40**Pay Range**The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$80,900 - $110,300 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.