Site Reliability Engineer

The Hartford; Hartford (CT); Hybrid; USD 91,000 - 137,000; Full time

Job summary

The Hartford is seeking a Reliability Engineer to lead infrastructure resilience for cloud and SAAS environments, focusing on availability, performance, and security through automation and AI-driven runbooks.

You will partner with Architecture, SRE, and DevOps teams to implement preventative controls and self-healing capabilities, while instrumenting code to generate health metrics and optimizing CI/CD and IaC pipelines. Hybrid work in Hartford, CT and other U.S. offices.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in Infrastructure Engineering, Site Reliability Engineering (SRE), or DevOps.
• Hands-on experience with observability tools: Splunk, Dynatrace, CloudWatch.
• Deep knowledge of Infrastructure as Code (IaC) with Terraform, CloudFormation.
• Proven ability to optimize CI/CD pipelines, automate deployments, and enforce DevSecOps best practices.
• Expertise in cloud platforms (AWS) and Kubernetes-based microservices environments.
• Strong proficiency in Python, Java for infrastructure automation and tooling development.
• Experience in AI/ML frameworks for observability, predictive failure detection, and AI-driven troubleshooting desirable.
• Experience with Oracle and SQL Server relational database technologies.
• Knowledge of open-source database technologies is beneficial.
• Demonstrated experience working within Agile frameworks and methodologies.
• Excellent analytical, problem solving and interpersonal skills.

Responsibilities

• Assist in instrumenting code/application technology stack to generate metrics on health, availability, performance and resiliency.
• Assist architecture and software engineering teams to influence technical strategy and cross-functional impact.
• Assist on a team as a technical leader for applications supported across integrations and business domains.
• Develop tooling, alerts, and response mechanisms to identify and address reliability risks with automation.
• Enhance delivery flow by engineering solutions to increase speed while upholding reliability standards.
• Partner to implement preventative controls and drive automation and self-healing capabilities.
• Improve cost efficiency baselines and promote innovative solutions.
• Ensure operational excellence and drive rapid service restoration for high-impact incidents.
• Collaborate with infrastructure teams to design intelligent incident routing and automated recovery processes.
• Proactively prevent high-impact incidents and maintain asset continuity.

Skills

Python

Java

Cloud

SRE

Education

Bachelor’s or Master’s degree in Computer Science/Engineering

Tools

Splunk

Dynatrace

CloudWatch

Terraform

CloudFormation

Job description

Reliability Engineer – IE08GE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Hartford’s Corporate / HIMCO IT team is seeking a highly motivated, detail-oriented, and results-driven Reliability Engineer to join our team. This position will play a crucial role to lead infrastructure resilience in ensuring the stability and performance of our systems in cloud and SAAS environments. Successful candidates will be expected to demonstrate strong technical skills, excellent partnership with stakeholders and partner teams, willingness to understand existing processes and systems, solid technical acumen, experience in delivering quality technical solutions and ensure the systems are stable, performant, and secure.

Responsibilities

• Assist in the use of best-in-class software engineering standards and design practices for instrumenting code/application technology stack to enable the generation of relevant metrics on overall technology health - availability, performance, quality, currency and resiliency.
• Assist the architecture and software engineering teams to influence the technical strategy for the organization, keeping in mind its cross-functional impacts, integration across the organization, and architecture rationalization.
• Assist on a team as a technical leader for the applications supported, requiring depth and breadth of knowledge in technologies, applications, integration, interfaces and business domain.

DevSecOps Solution Responsibilities

• Assist in developing effective tooling, alerts, and response mechanisms to identify and address reliability risks leveraging automation to support problem prevention, detection, mitigation, and resolution.
• Assist in enhancing the delivery flow by engineering the appropriate solutions to increase delivery speed while adhering to technology standards for sustained reliability.
• Partner to implement preventative controls and drive increased automation and self-healing capabilities.
• Continue to improve cost efficiency baselines.
• Promote and implement innovative solutions.

IT Ops Responsibilities

• Ensure operational excellence.
• Collaborate to drive the triaging and service restoration of all high impact incidents in order to minimize the mean time to service restoration and impact to the business.
• Demonstrate end-to-end ownership.
• Partner with infrastructure teams to design and implement intelligent incident routing, enhanced monitoring/alerting capabilities and automated service restoration processes.
• Take proactive measures to prevent high impactful incidents.
• Achieve and maintain the continuity of Hartford and third-party assets that support a business function.
• Accountable for keeping the IT application and infrastructure metadata repositories current.

AI-Driven Automation

• Research and implement AI-based anomaly detection to predict infrastructure failures and automate preventive measures.
• Develop AI-powered troubleshooting copilots and LLM-driven operational assistants to accelerate incident resolution and root cause analysis.
• Implement AI/ML-based runbooks to automate system recovery and optimize operational efficiency.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in Infrastructure Engineering, Site Reliability Engineering (SRE), or DevOps.
• Hands‑on experience with observability tools: Splunk, Dynatrace, CloudWatch.
• Deep knowledge of Infrastructure as Code (IaC) with Terraform, CloudFormation.
• Proven ability to optimize CI/CD pipelines, automate deployments, and enforce DevSecOps best practices.
• Expertise in cloud platforms (AWS) and Kubernetes-based microservices environments.
• Strong proficiency in Python, Java for infrastructure automation and tooling development.
• Experience in AI/ML frameworks for observability, predictive failure detection, and AI-driven troubleshooting desirable.
• Experience with Oracle and SQL Server relational database technologies.
• Knowledge of open-source database technologies is beneficial.
• Demonstrated experience working within Agile frameworks and methodologies.
• Excellent analytical, problem solving and interpersonal skills.

This role will have a Hybrid work schedule, with the expectation of working in an office (Columbus, OH, Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday).

Candidates must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position. As a condition of your employment for HIMCO, you will be required to affirm to HIMCO’s Code of Ethics and understand that you will be required to comply with the disclosure of accounts, holdings and pre-clearance of trades for the accounts of you and your household family members as more fully described in the Code of Ethics Key Points. If you will be deemed to be a “Covered Associate” under HIMCO’s Pay to Play Policy, you will also need to disclose all political contributions that you have given within the past 2 calendar years.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $91,200 - $136,800.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us

Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.