Staff Infrastructure Engineer

The Hartford; Hartford (CT); Ibrido; USD 117.000 - 175.000; Tempo pieno

Descrizione del lavoro

The Hartford in Hartford, CT is seeking a Staff Infrastructure Engineer to join our hybrid team. You will manage major incidents, lead alert triage and incident validation, and coordinate with infrastructure, reliability engineering, service desk, and vendors to restore services quickly.

We value AI-driven data analysis, strong problem solving, and the ability to work under pressure in a 24x7 environment. Authorization to work in the US without sponsorship is required.

Competenze

• 8+ years of experience in monitoring and observability tools.
• Experience in AI-driven data analysis and problem solving.
• AI tool proficiency including prompt engineering and interrogation skills.
• Familiarity with ITSM and ticketing platforms, including incident creation, categorization, escalation, and documentation.
• Understanding of event correlation, alert prioritization, service impact analysis, and basic automation/workflow enablement.
• Strong analytical thinking and operational judgment.
• Ability to work under pressure during high-impact events.
• Candidate must be authorized to work in the US without company sponsorship.
• The company will not support STEM OPT endorsement for this position.

Mansioni

• Manage technical and executive communication for major incidents and perform alert triage.
• Support incident detection and escalation by validating symptoms and engaging resolver teams.
• Use SOPs, runbooks, and decision frameworks to investigate, prioritize, and escalate events.
• Maintain situational awareness during active events and document patterns.
• Promote events to incidents when thresholds are met and coordinate restoration efforts.
• Identify opportunities to improve monitoring, event quality, automation, and readiness.

Conoscenze

Monitoring tools

AI analysis

Prompt engineering

ITSM familiarity

Event correlation

Analytical thinking

Under pressure

US work authorization

Strumenti

Splunk

Dynatrace

ITSI

Moogsoft

ThousandEyes

Descrizione del lavoro

Staff Infrastructure Engineer - IEB07CE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

This role will have a Hybrid work schedule, with the expectation of working in an office (Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday).

Key Responsibilities

Manage technical and executive communication for major incidents. Perform alert triage, correlation, and initial impact assessment to separate actionable events from non-actionable noise. Support major incident detection and escalation by validating symptoms, confirming affected services, and engaging resolver teams. Use standard operating procedures, runbooks, and decision frameworks to investigate, prioritize, and escalation events. Maintain situational awareness during active events; document event patterns and operational observations. Promote events to incidents when thresholds are met; partner with internal and external teams during restoration activities. Identify opportunities to improve monitoring effectiveness, event quality, automation, and operational readiness.

Partnership & Work Expectations

Collaborate with infrastructure, application, reliability engineering, service desk, and vendor teams to ensure effective event response and service restoration. Support continuous improvement by identifying recurring alert issues, documenting operational insights, and recommending enhancements to monitoring, runbooks, and automation.

Schedule & Role Expectations

May require shift coverage, off-hours support, and escalation activities aligned to a 24x7 operational model and follow-the-sun support structure.

Required Qualifications

• 8+ years' experience in monitoring and observability tools such as Splunk, Dynatrace, ITSI, Moogsoft, ThousandEyes, or similar.
• Experience in AI-driven data analysis and problem solving.
• AI tool proficiency including prompt engineering and Interrogation skills.
• Familiarity with ITSM and ticketing platforms, including incident creation, categorization, escalation, and documentation.
• Understanding of event correlation, alert prioritization, service impact analysis, and basic automation/workflow enablement.
• Strong analytical thinking and operational judgment.
• Ability to work under pressure during high-impact events.
• Candidate must be authorized to work in the US without company sponsorship.
• The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $116,800 - $175,200

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Our Culture | What It’s Like to Work Here | Perks & Benefits

Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.

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