Site Reliability Engineer (SRE) – Production Services

TechDigital Group; Pittsburgh (Allegheny County); On-site; USD 120,000 - 160,000; Full time

Job summary

TechDigital Group is seeking an experienced Reliability Engineer to automate high-volume workflows, implement self-healing capabilities, and define SLOs for critical services. You will drive observability, runbooks, and self-service tooling to reduce manual intervention.

The role focuses on automating top support types, improving batch reliability, and tightening incident response with data-driven decision making in a growth-focused environment.

Qualifications

• 8–10 years of experience in reliability engineering or DevOps roles.
• Proficient in Java Spring Boot, Kafka, and automation of CI/CD pipelines.
• Experience building self-healing and observable systems.
• Ability to define SLOs and manage incident response.

Responsibilities

• Automate the top 5 high-volume support and request types.
• Build self-service and agent-driven solutions to reduce manual work.
• Harden operational workflows for consistency, auditability, and resilience.
• Implement auto-retry and backoff for recurring failure patterns.
• Define and manage SLOs for critical services and batch processes.
• Apply error budget concepts to guide reliability and release decisions.
• Improve batch reliability through standardized recovery patterns and monitoring.
• Build reliability dashboards tracking incidents, repeat issues, failure rates, and automation coverage.
• Improve operational reporting and visibility across incidents, problems, and changes.
• Develop and expand runbooks for key production scenarios.
• Convert runbooks into automated remediation workflows.
• Enable self-service for repeat operational requests.
• Drive conversion of repeat incidents into permanent fixes and known problems.
• Implement self-healing capabilities to minimize manual intervention.
• Optimize alerting systems (Moogsoft) to reduce noise and improve signal quality.
• Leverage automation and AI to resolve recurring issues with minimal human involvement.

Skills

Java Spring Boot

Apache Kafka

DevOps

CI/CD automation

Job description

Mandatory Skills

• Java Spring boot
• Apache Kafka
• Dev Ops
• CI/CD automation

Years of experience required: 8-10

Job Description

Automation & Efficiency

• Automate the top 5 high-volume support and request types
• Build self-service and agent-driven solutions to reduce manual work
• Harden operational workflows for consistency, auditability, and resilience
• Implement auto-retry and backoff for recurring failure patterns

Reliability Engineering

• Define and manage Service Level Objectives (SLOs) for critical services and batch processes
• Apply error budget concepts to guide reliability and release decisions
• Improve batch reliability through standardized recovery patterns and monitoring

Observability & Metrics

• Build reliability dashboards tracking incidents, repeat issues, failure rates, and automation coverage
• Improve operational reporting and visibility across incidents, problems, and changes

Runbooks & Self-Service

• Develop and expand runbooks for key production scenarios
• Convert runbooks into automated remediation workflows
• Enable self-service for repeat operational requests
• Drive conversion of repeat incidents into permanent fixes and known problems

Self-Healing & Intelligent Operations

• Implement self-healing capabilities to minimize manual intervention
• Optimize alerting systems (Moogsoft) to reduce noise and improve signal quality
• Leverage automation and AI to resolve recurring issues with minimal human involvement