Site Reliability Engineer

System One; Dallas (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

System One in Dallas, TX is seeking a Senior Site Reliability Engineer for a permanent role. You will monitor distribution systems, assist with on‑call troubleshooting, and manage outages with a focus on rapid restoration and root cause analysis.

You will lead incident reviews, identify automation opportunities, collaborate with multi geolocation teams, and apply AI Ops concepts to improve reliability across customer systems.

Qualifications

• 5+ years IT experience.
• 2–3 years analytics and technical lead experience.
• Production support with client facing experience.
• Knowledge of system management and analytics tools.
• Self‑initiative and detail orientation.
• Ability to propose efficient, cost‑effective solutions.
• Ability to work with multi-geographical teams.
• Understanding of AI Ops and NLP.
• Thought leadership for process improvements and knowledge sharing.
• Problem solving and solution delivery.
• Excellent written and oral communication with leadership and SMEs.
• DB knowledge: PL/SQL, Oracle, DB2.
• SOAP/REST in production environments.
• Tomcat/Apache/WAS/IIS knowledge.
• Linux and Windows server experience.
• Agile methodologies.
• Monitoring tools such as Dynatrace, GlassBox, ITCAMS, TrueSight, OEM.

Responsibilities

• Monitor distribution systems and notify potential issues.
• Assist with on‑call troubleshooting.
• Manage and track outages.
• Lead incident analysis meetings and postmortems.
• Identify automation opportunities for automation specialists.
• Oversee in‑scope systems to ensure customer reliability.
• Ensure process follow‑ups and event completion.
• Analyze log files for production issues.
• Participate in critical issue calls and provide expertise.
• Communicate with client leadership and SMEs effectively.
• Research and replicate user experience to validate solutions.
• Provide technical solutions and lead problem resolution.
• Propose innovative ideas for complex problems.
• Support extended hours during critical timelines.

Skills

IT experience

Technical lead

Production support

System management

Analytical thinking

AI Ops

NLP

Communication

SQL databases

SOAP/REST

Tomcat/Apache/IIS

Linux

Windows/Linux

Agile

Dynatrace/Monitoring tools

Tools

SOAP/REST

Dynatrace

TrueSight

Job description

Senior Site Reliability Engineer (Permanent Role)

Cleveland, OH, Pittsburgh, PA, or Dallas, TX

Your future duties and responsibilities

• Monitoring distribution systems and notifying them of any potential issues.
• Assisting with troubleshooting on call.
• Managing and tracking incidents such as outages.
• Facilitating analysis meetings to discuss incidents. Lead
• Identify the automation opportunities for automation specialists to review and execute.
• Watching over in scope and related systems to ensure reliability for customers.
• Ensuring process follow ups and coordination until the event completion.
• Extensive applications support experience with troubleshooting issues including analyzing log files.
• Should be able to participate in critical issue calls and contribute expertise to resolve the issues.
• Very strong in technical concepts, Analytical and Problem‑solving skills, with ability to confidently interact with other client‑side teams.
• Research and replicate the user experience to validate the solutions.
• Resolve issues that other junior team members are unable to solve. Lead
• Provide technical solutions to problems encountered in the team. Lead
• Provide innovative ideas and solutions to complex as well as rather simple looking problems. Lead
• Should be flexible to extended and weekend hours during critical timelines to provide periodical oversights.
• Should be able to work in business hour overlapping shifts for critical meetings and activities.

Required qualifications to be successful in this role

1. Overall 5+ years of IT experience
2. 2 to 3 years of business analytics and technical lead experience
3. Solid understanding of production support activities with client facing experience
4. Knowledge of system management and support analytic tools
5. Self initiative, details oriented, capable of bringing new ideas to the table.
6. Demonstrated ability to propose the most efficient and cost effective solutions.
7. Ability to work with multi geological teams and collect the inputs for analysis.
8. Good understanding of AI Ops and NLP.
9. Ability to provide thought leadership for process improvements and documenting the knowledge.
10. An inherent ability to solve problems and provide solutions.
11. Excellent oral and written communication skills to interact and communicate with the client leaderships and technical SMEs.
12. Excellent knowledge of database (PL/SQL, Oracle, DB2)
13. Experience developing and consuming SOAP and REST web services for an operational/production environment.
14. Excellent Knowledge of Tomcat, Apache, WAS, and IIS
15. Extensive experience of Linux systems.
16. Good knowledge of Windows and Linux server configurations.
17. Researches and evaluates alternative technical solutions.
18. Demonstrated ability to propose the most efficient and cost effective solutions.
19. Understanding on Agile Methodology
20. Experience on monitoring tools like Dynatrace, DT Managed, GlassBox, ITCAMS, TrueSight, OEM

Ref: #404-IT Pittsburgh