Site Reliability Engineer

Infosys; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Join a forward-thinking company as a Site Reliability Engineer, where you will play a crucial role in ensuring the reliability and performance of web applications. This position offers the chance to work closely with Infrastructure Engineers and Subject Matter Experts, tackling challenges in a dynamic environment. You will be responsible for monitoring, troubleshooting, and enhancing application performance while supporting a 24/7 production environment. If you thrive in fast-paced settings and are passionate about technology, this opportunity is perfect for you. Embrace the chance to grow your skills and make a significant impact in a global leader in digital services.

Qualifications

• 4+ years of IT experience with strong skills in application support.
• Experience in building alerts and monitoring for web applications.

Responsibilities

• Provide 24x7 production support and troubleshoot application issues.
• Collaborate with teams to design process improvements in production services.

Skills

Web Application Support

Troubleshooting and Debugging

Monitoring Tools (Splunk, AppDynamics)

Messaging Middleware (MQ, Kafka)

Database Management (SQL, Aerospike, Postgres)

Automation Scripting (PowerShell, Python)

CI/CD Exposure

Education

Bachelor's Degree in Computer Science or related field

3+ years of progressive IT experience in lieu of education

Tools

F5 Load Balancers

Control-M

Job description

Direct message the job poster from Infosys

Infosys is seeking a Site Reliability Engineer/Application Support Engineer. This role requires close partnership and collaboration with other Infrastructure Engineers and Subject Matter Experts.

Position – Site Reliability Engineer

Location – Austin TX (100% Onsite)

Required Skills:

• Candidate must be located within commuting distance of Austin, TX, or be willing to relocate to the area. This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4 years of Information Technology experience.
• Experience in supporting a live Web Application, has ability to read/understand code, and has experience in building application alerts and monitoring.
• Perform troubleshooting/debugging, issue triaging and perform defect fixes and enhancements to appliances.
• Server as 24 X 7 production support team on rotation
• Analyze and resolve application issues in production
• Experience in logging and monitoring tools like Splunk and AppDynamics (building dashboards for proactive monitoring, setting up Alerts for early determination of the issues)
• Experience in Messaging middleware solutions like MQ and Kafka
• Good understanding of F5, GTM/LTM, network and routing.
• Good knowledge of Databases - SQL server/Aerospike/Postgres
• Good judgement and ability to handle stressful situations.

Preferred Qualifications:

• Work with team leads/client managers to design and implement process improvements in our Production Services and Operations.
• Solid understanding of application architecture: application layer, database layer, network layer
• Experience in writing automation scripts (PowerShell/Python).
• The ability to manage multiple priorities in a dynamic, geographically dispersed environment.
• Flexibility to support all contingencies and shift priorities.
• Exposure to CI/CD
• Exposure to Batch Job process, schedule (preferably using Control-M)

The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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